Network Engineer

Location UK / Northern Ireland

Job Type Permanent full-time

Salary See description

Updated 4 days ago

Reference 1441875

 Job Description

The Network Engineer’s role is to support and secure infrastructure throughout the Concentrix EMEA enterprise.


The Network Engineer’s role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. Outstanding opportunity for a network engineer with either Cisco ASA ; Fortigate, Palo alto hands on experience.

Job Summary

 

The Network Engineer’s role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. Outstanding opportunity for a network engineer with either Cisco ASA ; Fortigate, Palo alto hands on experience.

Responsibilities:

  • Gain and retain Concentrix customers
  • Provide support framework for internal teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
  • Design and development of new network and security related products and work closely with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
  • Documenting completed services and performing a handover to other departments for in-service delivery and support
  • Follow Service Transition and Change Control procedures for production platforms and services
  • Adherence to all internal policies associated with PCI and ISO27001 certification standards
  • Compliance with our internal client’s policies and procedures – Handling and protection of Our Client information – Reporting of security events – Implementing appropriate policies and procedures
  • Network administration and coordination of technical changes to the Cisco, Fortinet, PA hardware and software components
  • Perform capacity planning for management reviews of the network overall performance/health
  • Develop innovative solutions that bring tangible benefits to the business.
  • Liaison with Concentrix staff, customers and 3rd party suppliers on all aspects of the Concentrix network & security environment.
  • Keep up-to-date with data and voice security standards and best practices
  • Effectively manage escalations of complex problems.
  • Organisation of workload & priorities
  • Manage and Support Cisco routers & switches, Fortinet, Cisco, PA UTM firewalls.
  • Present a positive and proactive level of communication with internal and external customers.

 

SKILLS

Essential Criteria:

  • Significant experience in a fast paced, dynamic customer service environment.
    Cisco CCNA Security or CCNP R&S or Security qualification or above
  • Minimum 2 years’ experience in using Cisco IOS to troubleshoot and configure LAN and WAN technologies
  • Demonstrate a proactive approach to network security, with solid experience of Cisco and Fortinet security devices, and IPSec VPN configuration
  • Experience of Firewall management and configuration in Palo Alto / Cisco ASA / Fortinet
  • Experience in implementing and configuring network security policies at access, core and edge layers
  • Understanding of SD-WAN technologies
  • Hands on experience with Cisco, Fortinet, Palo Alto Firewall products
  • Experience in configuring and troubleshooting cisco 2960,3560,3750,4500,6500 series switches including stacking, VSS technologies, Nexus OS and WAN edge 2900,3900, ISR/ASR series routers with best practises
  • Supporting network components involving Avaya or Cisco IP Contact Centre Voice environment
  • Knowledge in Windows Server 2008/2012 operating systems and administrative services such as DNS, DHCP and Active Directory
  • Experience with Packet capture filters, Linux and advanced knowledge of TCP/IP.
  • Excellent written and verbal communication skills.
  • Problem solving, analysis and managing solutions.
  • Ability to build relationships with a variety of departments and key stakeholders
  • Ability to multi-task and prioritise heavy workload in line with changing
    business requirements
  • Excellent verbal communication, documentation and presentation skills.
  • Ability to work well under pressure, make logical decisions in a challenging environment.
  • Demonstrates innovation and the execution of solutions that bring tangible benefits to the business
  • Willingness to embrace constant change with flexibility and good grace

 

SALARY

TBC per annum gross (taxes to be deducted). Depending upon experience

HOURS OF WORK

40 Hours per week on a rotational shift pattern from Monday to Friday 9am – 6pm, however your Department’s operational hours are 24 hours 7 days per week. There will be a requirement for the successful candidate to have a high degree of flexibility to ensure Technology can meet the business needs.
Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.

Relevant job specific training will be provided to the successful candidate, including Management induction training.