Location UK / Northern Ireland
Job Type Permanent full-time
Salary Not disclosed
Updated 3 days ago
Excellent opportunity for a Member Services Agent (working from home)
As a Member Services Agent you will be working directly for Firstsource in collaboration with giffgaff. You will assist giffgaff members, like yourself, with any problems or questions they may have. These can be about giffgaff, an account, all things mobile, tech related or sometimes completely random. Members contact agents using the Ask an Agent form on the giffgaff website and an agent replies in writing to the members.
You will be expected to provide the kind of excellent experience you would expect from giffgaff, taking each member`s query, finding the best possible resolution and provide a unique response that`s tailored to that member`s needs. To do this you will have to use empathy, investigative stills and sometimes think outside the box to find the giffgaff way of solving a problem.
You will have a very helpful and supportive Team Leader
Minimum Requirements for Hiring:
Here`s what you`ll need to get the job done
To apply please click on the APPLY NOW button below to forward an up to date CV