Customer Service Advisor – Banking

Location UK / Belfast

Job Type Permanent full-time

Salary £15000 - 20000

Updated 3 days ago

Reference 1442160

 Job Description

inbound customer service advisor

Are you thinking of a new career?

Do you want to try something different? Learn new skills?

Join us as a Customer Service Advisor!

  • You’ll join our vibrant telephony banking team, building great relationships with our customers.
  • Every day will be different, but you will always be the friendly voice that welcomes and supports our customers,
  • You’ll receive a competitive salary of £17550 paid to you fortnightly
  • We will be there every step of the way; as a member of the Firstsource team we will support your personal development & help get you to where you want to be!
  • Based in our Stranmillis office but moving to city centre in December!


What you will be doing

We want to welcome passionate people into our team to become customer service specialists and support our customers with a range of daily banking queries. You will be trained to become an expert in providing our customers with all the information they need, learning to resolve their queries efficiently.

Most importantly you will build valuable relationships with our customers, making a positive impact on every call you take!


The skills you’ll need

Firstsource are looking for people who are motivated to succeed. It would be great if you already had telephony experience, or experience in a role where you build fantastic customer relationships, but these skills are not essential.  What’s vital is your dedication and passion when it comes to helping customers, we can teach you the rest!

We invest heavily in training our staff to be the best they can be. You will spend 7 weeks in a comprehensive training programme perfecting your techniques and gaining as much knowledge as you can.

You will have ongoing coaching and support to enhance your development. When you’re ready we’ll help you take your career to the next level.


What else you need to know

We are here for our customers when they need us, so you’ll need to be fully flexible and able to commit to working in a 13 week rotational pattern.

The hours of work will fall between 8am and 11pm, which will include weekends and bank holidays. We will discuss your hours in more detail with you at your interview stage.


We’ll reward you

You’ll join on a competitive salary of £17550 (£9 per hour) but that’s not all:

  • You will have full use of an onsite gym and multi storey car park
  • You can have breaks in our subsidised canteen, including a costa coffee, or chill in one of our break out rooms.
  • You will have 29 days holiday to use, and you will get an extra day annual leave for every year you are with the company
  • You will have the opportunity to complete education through us, from apprenticeships to a Bsc Contact Centre Management degree
  • You will have paid healthcare
  • You will have incentives and events to look forward to throughout the year
  • You will have a career with us!

So take the first step and apply today!