Travel Associate

Location UK / Northern Ireland

Job Type Permanent full-time

Salary Not disclosed

Updated 3 days ago

Reference 1436798

 Job Description

You’ll work as part of a team of travel professionals to book travel arrangements for Kainos staff at all locations, including booking flights, hotel and apartment reservations and car hire, consulting with Kainos staff to ensure that all aspects of staff travel are seamlessly arranged.


You’ll use your previous knowledge of the travel industry to identify advance travel requirements to promote effective cost management, make recommendations about travel vendors and locations to staff, manage travel costs and project re-charges, and prepare quotations for travellers. You’ll be able to work quickly and proactively as issues might arise to reschedule flights, remedy travel problems and resolve scheduling conflicts, as well as ensuring that all business trips are covered by the Kainos Travel Insurance Policy and that staff are assisted with travel insurance claims.

This role will also require you to take part of the 24 hours Travel support schedule.


Job Description:

  • Book travel arrangements for Kainos staff at all locations
  • Consults with Kainos staff to ensure that all aspects of staff travel are seamlessly arranged
  • Prepares quotations for travellers, assist with changes.
  • Follow the correct approval process
  • Resolving travellers’ issues and complaints, escalating when necessary
  • Assists with Travel Insurance claims
  • Liaises with the Admin, Finance and PMO departments in Kainos, when appropriate
  • Understands the Kainos business dynamics
  • Understands the travel industry

Minimum (essential) requirements:  

  • Education to GCSE (Grades A*-C, including Mathematics and English)
  • A minimum of 2 years’ experience working in a business travel environment
  • Good commercial awareness and understanding of project and business dynamics
  • Ability to work to tight deadlines and make sensible decisions under pressure, taking a balanced view of client and traveller demands and Kainos commercials.
  • Knowledge of Microsoft Excel and Word
  • Ability to widen and maintain a network of external contacts.
  • Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.
  • Self-starter, able to work on own initiative with minimal supervision
  • Highly flexible, with willingness to work flexible hours at peak times
  • Amicable and approachable with a mature, non-confrontational style
  • Affable, credible and can communicate effectively with staff and vendors


Who you are:

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren’t abstract; they are the behaviours we expect from each other every day, and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. 

These values, applied collectively, help to produce an outstanding Kainos person, team and culture. 


About us 

Kainos is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. Across our 30-year history, we have worked on transformational projects across government, NHS and a myriad of private sector clients.  

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment. 

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.