Support Manager

Location UK / Down

Job Type Permanent full-time

Salary Not disclosed

Updated 4 days ago

Reference 1439297

 Job Description

Title:   Support Manager – Donaghadee Responsible to:  Housing & Support Manager  40 hours per week £10.59 &nbs

  • 40 hours per week
  • £10.59  per hour 


Abbeyfield & Wesley are pleased to advertise for a Support Manager to join our enthusiastic and innovative teams based in the North Down and Ards area. The successful Candidate will join us at an exciting time in the Association’s development and be a key player in the successful running of the North Down & Ards Houses to deliver the excellent service Abbeyfield & Wesley are renowned for. 

Working in conjunction with the Housing & Support Manager, the Support Manager will oversee the day to day management of an Abbeyfield & Wesley House. The role will primarily be based in the Donaghadee area, however there may be a requirement to work from other Abbeyfield & Wesley locations. Access to transport is therefore a necessity. 

This is a truly fulfilling role within an Association dedicated to encouraging enhanced quality of living and dignity and respect for elderly people within our communities. If you would like to become part of this incredible Association and being a Support Manager is the role for you, we look forward to welcoming you to our team. 

Key objectives:

  • Assist the Housing & Support Manager in overseeing the management of the House to ensure an efficient, caring and compliant service is delivered to Residents. 
  • Monitor Residents’ Needs Assessment, Risk Assessments and Support Plan processes.
  • Encourage a caring, homely and secure environment and ensure all employees within the House provide the highest quality of support for Residents. 
  • Monitor compliance with Resident Agreements and advise the Housing & Support Manager of non-compliance issues.
  • Actively manage Health and Safety and compliant hygiene safety standards within the House. 
  • Assist the Housing & Support Manager in the application and development of policies and procedures to ensure the service meets and exceeds the Supporting People requirements. 
  • Be the Abbeyfield & Wesley representative in the House for Visitors and prospective Residents. 
  • Deal calmly and compliantly with emergency situations, such as contacting the emergency services in a medical crisis. 
  • Assist the Housing & Support Manager in the development of monthly staffing rosters for the House. 
  • Plan and prepare nutritious meals, taking into account any special dietary requirements as necessary in conjunction with the House Manager. 
  • Draw up healthy and hearty weekly menus for Residents.
  • Prepare food purchase information in line with weekly menus. 
  • Manage staffing absences including the conducting of return to work interviews. 
  • Organise House activities for Residents and promote Abbeyfield & Wesley within the wider community. 
  • Conduct quarterly House meetings with all staff in conjunction with the Support Manager. 

Essential Criteria :

  • Excellent communication skills.
  • Ability to plan and prepare meals for up to 10 people.
  • A desire to encourage dignity, respect and quality of living for elderly people.
  • Proven ability to work on own initiative.
  • Ability to keep records and monitor stock and purchases.
  • Experience of working in, or knowledge of, a supported housing/health & social care environment.

Desirable Criteria:

  • Food Safety qualification
  • First Aid in the workplace qualifications
  • A willingness to achieve necessary qualifications to further develop your  expertise and standards of service.

General Requirements:

  • Act in accordance with Abbeyfield & Wesley values, policies and procedures at all times.
  • Attend meetings and training and development as required.
  • Maintain confidentiality at all times and act in accordance with Data Protection requirements.
  • Be aware of and comply with safe working practices.
  • Be aware of, act within and actively seek to promote Abbeyfield & Wesley policies in respect of equality and diversity.
  • Undertake travel to other Abbeyfield & Wesley locations as required.
  • Carry out any additional and reasonable duties as required.

Abbeyfield & Wesley welcomes applications from all sectors of the community irrespective of age, race, religion, sex, sexual orientation or disability. The information requested in this form is to enable us to obtain a rounded picture of you. Personal information will not of itself be used to disqualify your application. 

To Apply please click the APPLY NOW button below and forward your CV

Closing date: 20th Spetember 2019.

This post involves substantial access to vulnerable adults and children, therefore, as part of the selection process, Abbeyfield & Wesley requires an Enhanced Disclosure Check to be carried out through Access NI. Following interview, the preferred candidate will be offered the post subject to satisfactory Enhanced Disclosure Check. This will include verification of identity and a report on the preferred candidate’s full criminal history (including spent and unspent convictions), cautions, disqualifications from regulated or care positions, and any other material considered by the police to be relevant to the position applied for. A criminal record will not necessarily be a bar to obtaining a position (if you require further information please request a copy of the Abbeyfield & Wesley Policy on Recruitment of those with a Criminal Record. You can access further information and the Access NI Code of Practice on ) 


Support Management, Social Care, Care


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