Store Leader – Franchise Contact Centre

Location UK / Down

Job Type Permanent full-time

Salary See description

Updated 2 weeks ago

Reference 1436387

 Job Description

Lordwardens Consultancy are currently recruiting for an assistant Store Manager to join their team in the Banbridge store

Company: Lordwardens Consultancy Ltd

Lordwardens Consultancy Ltd is an independant Franchise of O2. O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customers across the UK, O2 is one of the world’s most innovative companies putting our customers at the heart of everything we do.

We’re more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We’re always on the lookout for great talent. Just like our customers, we offer our employees more. A choice of benefits. Great rewards. Lots of training. Ongoing career development. There are many reasons to join Lordwardens Consultancy Ltd – An O2 Franchise.

About the Team

Our franchise contact centre/business centre is the direct link between our customers and the wider business. Your role will be to bring our core values to life through your team of 5 – 10 employees. Customer service excellence will be the standard expected day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. Working collectively as part of a diverse team you’ll be expected to deliver the most unique customer experience by using our values of bold, open and trusted.

About the Role

Your job is to help create a high performing, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make sure they are having great conversations with our customers to understanding their needs using Leap, so they sell the right product and service to them. Making every day better for our customers through personal experiences that count.

You will also manage individual’s performance and develop the team to achieve and improve on business targets, store standards and compliance.

You will look for ways to make sales soar, drive efficiencies and be an inspirational leader and role model to the team.

Key Responsibilities

  • Leading your team brilliantly with passion and drive
  • Ensuring your team consistently delivers an extraordinary customer service/experience. Building trust and making every single day better through personal experiences that count
  • Achieving performance targets and other measures as set by the business
  • Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours to help and grow talent and succession within the FCC.
  • Driving productivity and efficiency in line with budgets and guidelines, using commercial reporting to maximise profit & revenue within the FCC.
  • Driving engagement to grow a high performing team, through effective leadership behaviours.
  • Building a schedule using identified business data inputs (i.e. matrix hours, trading hours, employee contracted hours) to maximise productivity and deliver rotas in an effective and timely manner
  • Ensuring the FCC is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
  • Identifying talent within the team and driving development
  • Working with your team to take ownership of the FCC appearance – taking pride in where you work.
  • Exploring internal and external opportunities to grow revenue year on year

Key Skills and Experience Required

  • Someone who takes full accountability for themselves and their team’s performance.
  • Some who has worked in a fast-paced environment previously, not necessarily Telecommunications, who is motivated to work to targets and deadlines
  • Someone who takes the lead, encourages and develops teams to be high performing and brings their team on a journey
  • Strong coaching skills
  • The ability to provide support, training and development for the team
  • A great communicator
  • Someone who can be agile, who can change and adapt to suit business needs
  • Commercial acumen
  • Someone who understands the importance of delivering great customer experiences, the awareness of a customer centric culture. Putting the customer first in everything that we do.
  • Someone who has an interest in technology and mobiles
Starting Salary : £21,315 (Negotiable DOE)
Generous quarterly bonus scheme to be discussed at role commencement

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @lwcltd.com to your Safe Senders list.

We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, health care and lots of flexible benefits.

Joining Lordwardens Consultancy Ltd means opening up a world of support and possibility. A fascinating world where you’ll be able to think bigger, be bolder and try new things. And where there are great opportunities to develop your career.