Location UK / Newtownabbey Area
Job Type Permanent full-time
Salary Not disclosed
Updated 5 days ago
You will be working closely with the Senior Service Desk Manager around the performance of the assigned team and delivery of services to assigned contracts.
Becoming a Service Desk Team Lead with Capita IT & Networks:
Reporting to the Service Delivery Manager you will manage a first line support team for Capita IT & Networks client base whilst coordinating the activities of team members to ensure delivery of targeted Key Performance Indicators and Service Level Agreements.
You will be working closely with the Senior Service Desk Manager around the performance of the assigned team and delivery of services to assigned contracts, ensuring a consistency of high standards of the team and individual staff performance and customer service delivery.
You will also interact with members of other technical teams to ensure customer’s issues are dealt with thoroughly and effectively.
Key areas of responsibility – Team Lead Specific:
About Capita IT & Networks
Capita IT & Networks are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We’re currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.
Capita IT & Networks are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. We believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What’s in it for you?
Don’t underestimate the fact that you’ll also be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.
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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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