Sales Co-ordinator (German Speaking), Lurgan

Location UK / Ulster

Job Type Permanent full-time

Salary £20000 - 25000

Updated 1 week ago

Reference 1436826

 Job Description

Operating as part of a small flexible team within the fast moving CTS Business the post holder will provide high-level customer relations support to internal and external contacts.

  • Co-ordinate across company functions, ensuring customer satisfaction is optimised.  Making certain all parties involved are kept informed and up to date of any changes in a timely manner.
  • Provide administrative and sales support for the Technical Sales Managers, including quotations and information around profit margins.
  • Prompt response to emails and sales calls, with a pro-active approach.
  • Preparation of detailed quotations.
  • Customer support, including liaison with engineering in response to resolution of technical issues.
  • Follow up, and tracking of, leads and quotations to secure the closure of deals.
  • Managing orders including liaison with production / supply chain to ensure excellent customer service levels.
  • Maintain customer records ensuring pricelists are accurate and customer visits recorded.
  • Compile/analyse sales data, and produce weekly and monthly meeting reports.
  • Work with Marketing to organise and despatch Marketing Material for both prospective and existing customers, shows and special events.
  • Fact finding on new business opportunities.

Required Knowledge/Skills/Abilities:

  • Strong background in sales administration and order management coupled with an ability to undertake meaningful telephone sales business conversations with customers who are likely to be buyers, engineers, contractors.
  • A naturally good account manager, with an aptitude for customer service, and sales administration, combined with strong telephone skills to develop good relationships with key customers and the sales team.
  • You are likely to be educated to a minimum A-level standard (or 3 years  experience in a similar role) and have a track record of working as a Sales Co-ordinator where you have demonstrated a range of skills across the sales and customer service mix. An interest in working in a role with technical products would be very useful in this position.
  • Strong personality – confident and outgoing.
  • Excellent IT and keyboard skills with a sound working knowledge of all MS Office applications.
  • Ability to plan ahead and anticipate requirements, communicating effectively at each stage.
  • Strong team player, with a highly cooperative approach, committed to supporting the team where necessary.
  • Excellent communication and interpersonal skills are essential with the flexibility to deal with individuals at all levels
  • An ability to problem solve when challenges or concerns arise.
  • Ability to work on own initiative and prioritise a wide variety of tasks
  • A flexible attitude towards working hours is essential, as is a full clean driving licence.
  • Ability to converse in German both orally and writing skills

Desirable Knowledge/Skills/Abilities:

  • Ability to converse in other languages (French or Russian)
  • CRM functionality
  • Knowledge of the Industry and/or Radius Systems products and services
  • Knowledge and experience of export procedures ideally within the utilities industry