Customer Support – Cisco

Location UK / Belfast

Job Type Temporary full-time

Salary £15000 - 20000

Updated 4 days ago

Reference 1439601

 Job Description

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Make the right switch in your career!

Cisco is a worldwide leader in IT that designs, manufactures and sells networking equipment to a range of global clients. They offer a wide range of products to businesses including routers, switches, VoIP phones, video conferencing and security equipment. We are looking for talented individuals who have experience in customer service, have strong computer skills and enjoy working as part of a team.

Customer Support Professional is responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, the customer support professional will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. The CSP will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.


What can we offer you?

  • A bright, modern, place to work with excellent staff facilities.
  • We’re based in the heart of Belfast, with excellent transport links.
  • Spend your lunch breaks in the onsite café, grab something fresh from the juice bar or work up a sweat in the gym or yoga room.
  • Take advantage of benefits and discounts with local and national suppliers.
  • Look after your future with our company pension scheme.
  • Hard work and dedication is rewarded at our annual company awards ceremony.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!


Have you got what we’re looking for?

  • Fluency in written and spoken English.
  • Minimum of 6 months outstanding customer service experience in a service driven environment.
  • Computer literate and confident in ability to browse Internet.
  • A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
  • Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
  • Focused on outcome ensuring a satisfactory resolution for the customer.
  • Learns rapidly and eagerly, understanding customer and business needs.
  • Confident, self-driven and inspires others to excel.
  • Contributes in our effort to reduce complexity by generating new ideas/solutions.
  • Proactive and open to share information and continuously seek what is best for the customer.
  • Excellent problem-solving skills.
  • Empathy and related soft skills to build customer rapport.


Hours: 40 per week, Monday – Sunday rotational shifts between 1.00pm- 10.30pm. Temporary contract until Feb 2020.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.