Customer Service Representative

Location UK / Belfast

Job Type Permanent full-time

Salary £10000 - 20000

Updated 16 hours ago

Reference 1439825

 Job Description

Capita Life and Pensions International are currently seeking a high calibre Customer Service Representative based out of their Belfast office.


Becoming a Customer Service Representative with Capita Life and Pensions International:

Capita Life and Pensions International are currently seeking a high calibre Customer Service Representative based out of their Belfast office.

You will provide an efficient customer service through accurately processing transaction enquiries from customers in accordance with the principles of Treating Customer Fairly and all regulatory requirements.

What you will do:

  • Process transactions to agreed service levels adhering to the principles of Treating Customer Fairly, and where relevant within agreed financial authority limits
  • Contact customers by telephone, e-mail, fax or letter to efficiently resolve queries adhering to the principles of Treating Customer Fairly
  • Deal with customer data, ethically, compliantly and in accordance with FSA requirements
  • Assist the management team, including collation of supporting Management Information, where appropriate with daily tasks
  • Achieve agreed performance levels
  • Acts as a good team player, participating willingly and acting in support of the team

Your experience will include:

  • Customer focused and complaint handling skills
  • Experience working in a customer focused environment
  • Good analytical, problem solving and decision-making skills. Excellent organisational skills
  • Good level of experience using MS office, word and Excel
  • GCSE Grade C or equivalent in Maths and English
  • Good written and oral communication skills

About Capita Life & Pensions International

At Capita Life and Pensions International, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf. Our expertise and our talented team help provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.

Life & Pensions International are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary and holiday, we offer a company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

To apply for this position please click here