Location UK / Northern Ireland
Job Type Permanent full-time
Salary £15000 - 25000
Updated 3 days ago
**Excellent opportunity for fluent French speakers** please enter job reference PB27FF in online portal.
AXON SOLUTIONS LTD – A COMPANY OF HCL TECHNOLOGIES LTD
CUSTOMER SERVICE EXECUTIVES (FRENCH) – FULL TIME PERMANENT POSITIONS
Exciting opportunity to be a part of a NEW and expanding contract in Belfast City Centre.
HCL are delighted to invite applications for the position of French speaking Customer Service Executive for a new client who specialise in media/publishing. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.
The successful candidates will provide French language inbound customer support via telephone, email and chat. The successful candidate should also be comfortable assisting customers in English as the role will involve helping French and English speaking customers.
Roles and Responsibilities:
• Answer all Inbound calls as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level.
• Handling and solving Customer problems.
• First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers.
Hours of Work:
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications
HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.