Customer Experience Administrator

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 2 days ago

Reference 1439244

 Job Description

Excellent opportunity for Customer Experience Administrator based in Belfast.

Customer Experience Administrator,

Charles Hurst

Contract Type: Permanent,

Job ref. req6412

Market leading employee benefits

Job Purpose: As a highly-skilled Administrator, you’ll play an important role supporting our Customer Relations Manager and Training Manager with reporting and general administration.

You should be an experienced customer centric individual who has previous complaint handling knowledge.  As an individual, you should have excellent organisational skills with a fine attention to detail and be able to demonstrate the ability to juggle work schedules.  An ability to analyse and dissect data to produce quality reporting is essential.  In return, we offer an outstanding working environment which is reflective in Charles Hurst being voted a Top UK Employer 2019, a renumeration package reflecting your experience and a flexible approach to working hours.

Your Job Duties:

Based on our Boucher Road site in Belfast, you will split your time between our Customer Relations Manager and our Training Manager.  Some of your duties will include updating our customer records, creating and updating reports for our management team, data trend analysis, arranging and communicating training activities and general diary management

Your Skills, Attributes, and Experience:

  • Computer Literate, with a high level of proficiency in Microsoft Office Excel, PowerPoint and Word
  • Confident communicator
  • Professional telephone manner
  • Strong organisational skills
  • Ability to work successfully as a team player
  • Ability to manage own workload
  • Helpful and customer focused approach to work
  • A minimum of 5 GCSE’s grade C or above to include Maths and English
  • Prior experience within the automotive industry would be advantageous

Why us…?

Charles Hurst, part of the Lookers family, are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

As one of the UK’s Top Employers we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual.

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