Location UK / Belfast
Job Type Permanent full-time
Salary See description
Updated 3 days ago
Excellent opportunity for a Customer Advisor based in Belfast
Hours: Full time
Contract type: Permanent
Salary: £18,948 plus bonus (£947 on target)
We’re looking for people who can speak clearly and confidently, and listen intently whilst working out how to solve problems to keep our customers happy. You should have a natural flair for conversation, have genuine empathy for people and the resilience to address customer issues call after call. Join us and you’ll get access to one of the biggest benefits packages around. From free super-fast broadband to discounted retail vouchers, if you’re ready to be rewarded, now’s the perfect time to join us. It’s your call.
As a customer advisor you’ll be taking calls from customers who may have connection issues, billing queries or technical faults. You’ll often be the very first point of contact for our customers and sometimes they can be frustrated, angry or upset. You’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help.
To be a brilliant customer advisor, you’ll need to have:
Be part of something special.
We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at BT.
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we’ll give you notice of your shifts in advance you’ll need to be available during these hours. Over a 10-week period, people usually work the following shifts – six Saturdays, two Sundays and 25 evening shifts.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community
To apply please click on the APPLY NOW button below to be directed to the company website