Customer Advisor

Location UK / Enniskillen Area

Job Type Permanent full-time

Salary See description

Updated 7 days ago

Reference 1439696

 Job Description

Excellent opportunity for a Customer Advisor based in Enniskillen

Company:  BT

Hours: Full time

Contract type: Permanent

Salary: £18,948 plus bonus (£947 on target)

Location: Enniskillen

We’re looking for people who can speak clearly and confidently, and listen intently whilst working out how to solve problems to keep our customers happy. You should have a natural flair for conversation, have genuine empathy for people and the resilience to address customer issues call after call. Join us and you’ll get access to one of the biggest benefits packages around. From free super-fast broadband to discounted retail vouchers, if you’re ready to be rewarded, now’s the perfect time to join us. It’s your call.

As a customer advisor you’ll be taking calls from customers who may have connection issues, billing queries or technical faults. You’ll often be the very first point of contact for our customers and sometimes they can be frustrated, angry or upset. You’ll need lots of patience, but with your unflappable nature and personal approach, you’ll calmly reassure them that you’re there to help.

To be a brilliant customer advisor, you’ll need to have:

  • Excellent listening skills and natural empathy
  • Top-notch troubleshooting and problem-solving skills
  • A genuine passion for customer service
  • A professional telephone manner
  • Strong communication skills, with a natural flair for conversation
  • Resilience, understanding and patience
  • Effective time management
  • An openness to feedback and confidence working with others.

Be part of something special.

When you join us, you’ll become part of a well-established company that looks after its employees just as well as its customers. As a permanent employee, we’ll give you:

  • A generous starting salary of £18,948 plus bonus (£947 on target)
  • 22 days’ paid annual leave (increasing incrementally to 30 days over 18 years)
  • A contributory pension scheme.
  • Share save scheme
  • Free BT Broadband and discounts on BT products such as BT Mobile and BT TV.
  • Discounted retail vouchers
  • Opportunity to buy extra holiday.

We’re committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, we’ll provide you with excellent training and plenty of support throughout your time at BT.

Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we’ll give you notice of your shifts in advance you’ll need to be available during these hours. Over a 10-week period, people usually work the following shifts – six Saturdays, two Sundays and 25 evening shifts.

To apply please click on the APPLY NOW button below to be directed to the company website

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.