Location UK / Ulster
Job Type Permanent full-time
Salary £20000 - 25000
Updated 3 days ago
Contact Centre Team Leader for new exciting contract in our Belfast City Centre Office. Enter Job Ref PTB27TL in online portal
AXON SOLUTIONS LTD – A COMPANY OF HCL TECHNOLOGIES LTD
Contact Centre Team Leader
Exciting opportunity to be a part of a NEW and expanding contract in Belfast City Centre.
HCL are delighted to invite applications for the position of Team Leader for a new client who specialise in education/certification. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.
The successful candidates will lead a team of 15+ Multi channel inbound customer support agents (phone, email and chat) independently, ensuring targets and KPI’s are met and strive to exceed customer/client expectations.
Desirable Criteria: (used in the event of high volume applications)
Hours of Work:
What you can expect in return:
Successful candidates must be able to complete and clear the below before an offer of employment can be made:
To ensure all checks can be successfully carried out candidates must be able to provide the following documents at interview stage:
Photographic Proof of ID (Valid passport/Full UK Driving License/Electoral Card)
Proof of Address (Bank statement/Credit Card bill or Government letter – must be dated within last 3 months)
Proof of National Insurance Number (National Insurance Card/Government letter/recent payslip)
**Candidates must provide 3 separate documents per requirement**
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications
HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.