Location UK / Belfast
Job Type Permanent full-time
Salary £10000 - 20000
Updated 7 days ago
Is it time for you to take the next step in your customer service career? If so, you'll love the range and responsibility that comes with putting heart and soul into tech support at TSYS Belfast
Is it time for you to take the next step in your customer service career? If so, you’ll love the range and responsibility that comes with putting heart and soul into tech support at TSYS Belfast. Our name may be new to you but we can say with confidence that we’re the industry’s leading choice for payment solutions – all under one roof.
If you have a warm personality, aren’t afraid to learn new technologies and enjoy earning great rewards through helping people solve problems in payments, then this could be your big break.
Check us out: //bit.ly/2xPktz5
Location: Belfast (City Quays: //www.belfast-harbour.co.uk/cityquays)
We offer a range of shifts (which all include a weekend rotation) to support our US customer base:
Core Shift: Hours between 10am to 10pm. Typical shift is 2pm to 10pm.
Late Shift: Choose between 4pm to 12am or 5pm to 1am.
Later Shift: Hours between 7pm and 3am
Salary: £18500, £19000 or £19250 depending on shift. £1000 uplift on your first anniversary.
Training Pattern: From the start date you must commit to attending 2 weeks of full-time classroom training on site
What are we offering you?
Our benefits are outstanding. Just like our people. They’re your reward for being excellent and we’ve put together a package with you in mind to make sure you love coming to work every day…or night!
Your New Role
Although our flagship product is called Genius, you don’t need to be one right away, as we’ll give you all the training you need to begin delighting our customers with a combination of your natural charm and newly-honed skills that will project you towards a successful career within the rapid-paced world of payments.
You’ll play your part by:
Who are we looking for?
We don’t expect you to know everything about TSYS or indeed the payments industry, but once successful in our assessment process we’ll get you started with a comprehensive two-week expert training programme. Once fully trained, you’ll use some of the best support technology in the market to connect with and help our customers via incoming phone calls, emails and chat queries.
We’d love you to have:
To apply for this position please click here