Serviceco Customer Service Operator

Location UK / Belfast

Job Type Permanent full-time

Salary £15000 - 25000

Updated 3 days ago

Reference 1435171

 Job Description

To deliver excellent customer service to all Serviceco Clients in line with company guidelines. To work to specific KPI’s to achieve set goals by daily contact with customers, fellow team members and management.


Reports to

Serviceco Operations Manager

Hours of work

Monday to Friday 0800-1730 – 1 hour for lunch, with some Saturdays on a rota basis

Role Purpose

To deliver excellent customer service to all Serviceco Clients in line with company guidelines.  To work to specific KPI’s to achieve set goals by daily contact with customers, fellow team members and management.  This is an office based role.

Responsibilities

  • Handle telephone calls in a timely and professional manner
  • Respond to emails from internal and external people in a timely and professional manner
  • Handle customer queries and complaints in line with company guidelines to a satisfactory result
  • Liaise with Customers and Service Partners to schedule in works on company assets
  • Update in house systems accurately
  • Be able to work off initiative as well as contribute positively to the Serviceco team
  • Escalate any issues to senior members of the team and management where applicable
  • Daily and weekly reports to line manager regarding completed works
  • Adapt to change in a positive manner
  • Any other duties as deemed necessary by members of the management team

This list is a brief overview of the workload but does not represent its entirety

Essential Criteria

  • Good understanding of IT systems to include Microsoft Office
  • Customer Service Experience gained within the last 3 years
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Exceptional timekeeping and attendance record
  • Administration experience gained within the last 3 years
  • Educated to a GCSE standard to include Maths and English pass marks

Desirable Criteria

  • Knowledge of the transport industry
  • Knowledge of the truck industry to include truck servicing and maintenance

Benefits

Onsite parking

Annual allowance of holidays and stat days

Excellent room for progression within a growing company

Competitive market salary with possibility of a quarterly bonus on successful achievement of targets