Location UK / Belfast
Job Type Permanent full-time
Salary Not disclosed
Updated 3 days ago
Capita IT and Networks now have a great opportunity for a Senior Service Desk Manager to lead the Service Desk function across the Island of Ireland(Newtownabbey, Dublin & Wexford) during a period of expansion.
Becoming a Senior Service Desk Manager with Capita IT & Networks:
This is an exciting role to lead the Service Desk function across the Island of Ireland (Newtownabbey, Dublin & Wexford) during a period of expansion and be a key part of the next generation Service Desk offering. You will be able to be part of shaping the strategy for our centre of excellence as we transform the current facility with new exciting work zones as we grow our centre.
You will have excellent people skills with proven experience of building large scale teams and bringing them together as one high performing unit. Within the role you will be a key part in defining the people agenda for the team, and driving new career and training paths whilst upskilling the team and making it a productive yet fun environment to work in.
This is an excellent opportunity and a key operational leadership role within our Service Management structure where you will be supporting the Head of Service Management on a transformation of the offering, as we take the next step in the next generation service offering.
What you will do
About Capita IT & Networks
A leading digital infrastructure provider – trusted by thousands of public and private sector enterprises.
Capita IT and Networks is one of the largest IT providers in the UK, providing critical digital, cloud and infrastructure services to over 3,500 organisations. We’re the number one provider of IT services to the public sector, supporting one in four hospitals, over 2,500 schools and 50 local councils.
We have top tier partnerships with, and accreditation’s from, leading technology vendors, including Microsoft, Cisco, Dell EMC, AWS and HPE. Our team of over 4,000 people includes 1,000 technical specialists and 250 highly qualified field engineers, providing onsite support to our customers. Customers are also supported by our service desks in Coventry, Belfast and Pune, offering full service management and support 24/7.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on 07864993543 | for guidance.
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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.