Senior Desktop Engineer (SCCM)

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 5 days ago

Reference 1432336

 Job Description

You will join our wider technical ICT delivery team, where opportunity for further development and career progression is available for individuals with skill, drive and ambition.


Becoming a Senior Desktop Engineer with Capita IT & Networks:

This role will involve assisting the Desktop Services Delivery Manager in leading a team of Desktop Engineers who provide key functions to a number of our enterprise managed service clients. The functions include; remote and desk side resolution of desktop incidents, service requests, change requests and problems. You will also be responsible for the management and maintenance of Desktop enterprise management tools and the design and deployment of new desktop images and applications.

We are looking for a team player, but also able to demonstrate self-initiative and lead on technical tasks when required. You will join the wider technical ICT delivery team, where opportunity for further development and career progression is available for individuals with skill, drive and ambition.

What you will do:

  • Act as a point of hierarchical technical escalation – coordinating technical and hierarchical escalation to other technical teams / 3rd parties / management.
  • Ownership and continued improvement of technical solutions for enterprise toolsets covering Microsoft SCCM, Endpoint Protection including Anti-Virus and Device Control.
  • Provide cover for Desktop Service Delivery Manager in their absence.
  • Update Desktop Service Delivery Manager of issues of operational and resource significance.
  • Engage in Knowledge sharing activities to enhance both your own capability and the capabilities of others involved in the support of customers.
  • Ensure delivery of activities within contractual SLAs.
  • Perform QA of IPK, Change Request and Statement of Work content ensuring these are recorded appropriately and accurately to allow other technical teams to attain rapid resolution
  • Interact with members of other technical teams to ensure customer issues are dealt with thoroughly and effectively (Desktop Service Delivery Manager and Applications Hosting Manager and Service Delivery Managers)
  • Liaise with customers and end users as appropriate to ensure any issues or queries are resolved promptly and effectively.

About you:

  • Experience in implementation, use and support of desktop applications and enterprise desktop management toolsets, particularly SCCM 2012 r2
  • Experience of packaging and deploying software applications and updates to enterprise managed desktop estates.
  • Experience of creation, deployment and support of desktop images to enterprise managed desktop estates.
  • Experience of managing and maintaining enterprise Anti-Virus solutions, particularly Symantec Endpoint Protection.
  • Experience of handling escalations, complaints and solving problems including major incidents and high priority calls.
  • 2 to 3 years working in a Senior Desktop Technical Role.

About Capita IT & Networks

We are a leading digital infrastructure provider – trusted by thousands of public and private sector enterprises.

Capita IT and Networks is one of the largest IT providers in the UK, providing critical digital, cloud and infrastructure services to over 3,500 organisations. We’re the number one provider of IT services to the public sector, supporting one in four hospitals, over 2,500 schools and 50 local councils.

We have top tier partnerships with, and accreditations from, leading technology vendors, including Microsoft, Cisco, Dell EMC, AWS and HPE. Our team of over 4,000 people includes 1,000 technical specialists and 250 highly qualified field engineers, providing onsite support to our customers. Customers are also supported by our service desks in Coventry, Belfast and Pune, offering full service management and support 24/7.

We are dedicated to supporting thousands of customers across the UK. From bringing virtual reality into the classroom, to building smart towns and communities, we are passionate about finding new, practical ways to innovate and create better outcomes for our customers. But we are equally passionate about doing the right thing: we want to earn your trust and be the partner you count on every time. We are here for you.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27)
  • Company car allowance
  • Pension, life assurance, holiday buy, a cycle2work scheme…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from retail and socialising, to health & wellbeing and leisure discounts

Don’t underestimate the fact that you’ll also be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on 07864993543 | for guidance.

| We Create Better Outcomes |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.