Revenue Protection Officer

Location UK / Antrim

Job Type Permanent full-time

Salary See description

Updated 4 days ago

Reference 1433588

 Job Description

Excellent opportunity for Revenue Protection Officer based in Antrim.

Revenue Protection Officer


Permanent Role – 37.5 hours per week

Starting Salary £19,500

firmus energy is responsible for the construction and operation of a natural gas network of over 1,400km across 30 cities,towns and villages across Northern Ireland. As well as connecting over 42,000 customers across its own licensed area, firmus energy also competes in the competitive natural gas market in Greater Belfast, where it also supplies over 50,000 customers.

The future looks bright at firmus energy, and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles.

The role

Reporting to the Customer Billing Manager and taking direction from the Revenue Protection Lead, the Revenue Protection

Officer will assist with Revenue Protection duties within the Billing Department. The post holder will play a key role in developing new strategies for identifying situations where revenue is potentially at risk, and ensuring all customers are billed for the energy they have consumed. The post holder will assist the Revenue Protection Lead with all revenue protection and assurance activities ensuring robust processes are in place to minimise revenue leakage.

Main duties and responsibilities

Key priorities

  • Monitor consumer gas usage to identify and investigate potential revenue protection situations
  • Deliver improvements in reporting mechanisms for identifying potential revenue risk
  • Gain thorough knowledge of market procedures in relation to revenue protection and ensure compliance within the Billing


  • Enhance data analysis within the department to highlight discrepancies in billed volumes, meter readings and meter information held within the billing system
  • Ensure compliance with regulation and market procedures in relation to revenue protection issues
  • Work closely with other internal departments to enhance revenue protection procedures and policies
  • Gather intelligence from the external environment to aid revenue protection investigations
  • Develop strategies to identify any errors in billed volumes and reconcile data discrepancies
  • Assist Credit Control with recovery of aged debt and negotiate debt repayment plans with customers
  • Assist Meter Reading Team with long-term meter inaccessibility issues
  • Proactively identify non-burning meters and recoup network connection and disconnection costs
  • Case management for small claims, county court and warrant applications
  • Process account history requests and ensure timely resolution of claims and disputes
  • Represent firmus energy at judiciary hearings and industry forums
  • Conduct annual meter read and usage analysis to assist with Network Operator processes
  • Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead



  • Previous experience working in a regulated utility business
  • Excellent communication skills (written and oral) in dealing with internal and external relationships
  • Flexibility required with an ability to excel in a pressurised working environment
  • Experience with identifying improvement opportunities, generating ideas and implementing solutions
  • Proficiency in Microsoft Excel/Access with practical experience of extraction and manipulation of data


  • Relevant third level qualification; Mathematics/Economics/Statistics discipline will be preferred
  • Recent and relevant experience of process development/documentation in a similar environment

We are also offering a competitive starting salary plus a fantastic benefits package including Performance Related Awards, 25 days annual leave plus 10 Statutory days and 2 Company days, pension, life assurance, permanent health insurance, free parking, and great training and development opportunities.

Applications (including a cover letter detailing how you meet the criteria and a current CV) to be sent by 5pm on Monday 26 August 2019.