Reporting Manager

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 4 days ago

Reference 1431945

 Job Description

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Take the next step in your career with Concentrix!

Reporting to the Sr Operations Manager (For one of our leading social campaigns) the successful Reporting Manager will be a central member of the operations team and work closely with the MI, WFM and operations groups with responsibilities ranging from validating new reporting ideas, to writing automations and trend analysis. You will be responsible for developing, maintaining and coordinating information in support of client engagements.


This individual will work with the internal operations, MI & WFM teams as well as the client to ensure that their deliverables are meeting the requirements and expectations. The successful candidate will have the ability to work on multiple projects simultaneously in a fast paced, fluid environment. This individual will have experience of interacting with clients. Travel to client sites may be required.


The successful candidate will be required to collaborate with business stakeholders, end users, and/or technical staff to elicit and understand business objectives and technical capabilities; analyse the business and technology context and recommend or deliver solutions that support delivery of solutions that meet business objectives.


Focusing on business objectives and client requirements you will be required to develop reporting solutions as well as maintain current reporting. You will be responsible for understanding and managing information in the form of structured information (data) and/or unstructured information (content, knowledge); analyse and manage information, create reports and perform queries subject to business need.


Strong communication skills and the ability to identify problems and come up with solutions are also major components of this position.


Essential Criteria:

  • Commercial experience of running software development projects in a technology-led company
  • Highly proficient in MS office (Particularly MS Excel)
  • Proficient in the use of SQL & Python.
  • Strong analytical and problem-solving skills, natural inquisitiveness and ability to ask the right questions, interpret high volumes of data, present recommendations
  • Very good organizational skills and ability to multitask
  • Experience in WFM capacity planning and real time adherence
  • Excellent communication skills
  • Experience in business processes, P&L management, invoicing etc.
  • Experience in working directly with clients and dealing with client requests
  • Ability to work under pressure and to tight deadlines


Hours of work: Monday – Friday 9am – 6pm.

Flexibility available.




  • A bright, modern, place to work with excellent staff facilities.
  • We’re based in the heart of Belfast, with excellent transport links.
  • Spend your lunch breaks in the onsite café, grab something fresh from the juice bar or work up a sweat in the gym or yoga room.
  • Take advantage of benefits and discounts with local and national suppliers.
  • Look after your future with our company pension scheme.
  • Hard work and dedication is rewarded at our annual company awards ceremony.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!


Why Belfast?

Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.

 Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.


Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.