Quality Administrator

Location UK / Lisburn

Job Type Permanent full-time

Salary Not disclosed

Updated 1 day ago

Reference 1433281

 Job Description

We require a Quality Administrator to provide assistance and support for the Quality Department and Customer Service Department to ensure all support calls are dealt with in an effective and professional matter.

About Us:
Decora’s calibre and over 35 years history are described through the company’s products. With the development, the corporate strategies and the attention the company has paid to new technology, the blinds created by Decora can be truly appreciated by observing the amount of time and thought put into each product. Supplying a wide range of systems, componentry and made to measure blinds, Decora can offer exclusive and distinctive blind products to trade customers who demand the very best. These venerable, specialised services offer customers the opportunity to receive a reliant service by delivering the latest innovations in the blind market. Continually investing in training and technology, Decora have been awarded the ISO 9001 quality standard, ISO 14001 environmental standard and have been recognised as Investors in People.

Job Title: Quality Administrator

Location: Lisburn

Job Type: Permanent, Full-time

Reference No: QA/08.19

Closing Date: Thursday, 22nd August 2019


  • Review logged support calls using web-based reports.
  • Raise credits as required.
  • Complete detailed product quality investigations of all support call enquiries – working with other departments where necessary to get resolution.
  • Assign responsibility for enquiries offering justification and clarification to other departments.
  • Make recommendations for repairs to sales team where applicable.
  • Provide reports for Quality Meetings as required.
  • Carry out Internal Quality audits on processes and procedures.
  • Assist in compiling and writing quality reports required to fulfil ISO, and for use in monthly and quarterly reviews.
  • Assist with department ISO responsibilities e.g. participate in external ISO audit.
  • General upkeep and continuous improvement of Quality standards and practices.
  • Timely liaison and communication of all pertinent quality issues to the Quality Supervisor and relevant Supervisors/Managers.
  • Any other reasonable duties which may be required by management from time to time.


  • 5 GCSE Grade C passes or above to include English & Mathematics (or equivalent).
  • 1 year’s administration experience in a busy target driven environment.
  • Proficient in the use of Microsoft Office packages and in particular Excel
  • Proven experience of working to tight deadlines


  • Experience working in a quality function.
  • Experience of working within a manufacturing or FMCG environment.
  • Experience of Navision or similar ERP system.
  • Customer relations experience.

To Apply

Please forward your CV through the Apply Now button below.

Closing date: Thursday, 22nd August 2019.