Meter Support Advisor

Location UK / Ulster

Job Type Permanent full-time

Salary Not disclosed

Updated 2 weeks ago

Reference 1429994

 Job Description

We are looking for an experienced and highly motivated individual who is passionate about delivering excellent customer service to join a busy team in our office in Belfast.


 

Main responsibilities:

  • Manage high volumes of calls relating to Metered customers in a professional and efficient manner.
  • Provide clear, informative and expert advice in relation to all aspect of the metered service with a confident and positive attitude.
  • Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.
  • To maintain and update customer database & Metered Propane System with accurate information on a regular basis.
  • To ensure procedures and compliance requirements are adhered to.
  • To complete all administrative tasks associated with the role, in a timely and effective manner
  • Support other team members in tasks with an enthusiastic, approachable attitude.
  • Any other ad hoc duties which may involve direct contact with other departments.
Requirements:
  • Five GCSE two of which must be Maths & English Grade C or above (or equivalent).
  • At least two years relevant customer service experience and a clear understanding of what is required to deliver excellent customer service
  • Experience using Navision and CRM is a distinct advantage but not essential
  • Experience with working to targets (both personal and team targets).
  • Proven track record at delivering results in a timely and professional manner.
  • Experience working in an environment where handling a high volume of customer calls is required.
  • Excellent planning and organizing skills
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and manage priorities
  • Confident, enthusiastic customer and team focused individual
  • Demonstrate excellent attention to detail.
  • Tenacious, with the ability to ensure all tasks are seen through to their completion
  • Self-starter