Junior/Graduate IT Analyst

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 6 days ago

Reference 1434177

 Job Description

Excellent opportunity for a Junior/Graduate IT Analyst based in Belfast

The opportunity

A great opportunity to join the SAP support team as a junior SAP ISU Consultant. Working within a dedicated SAP support team for the NIEN Utilities and Energy Account.  Work typically involves incident and change resolution to ITIL standards and working alongside customers and colleagues to provide collaborative application management activities.  Work will also include learning about customer business process and how to apply your technical knowledge to solve customer business problems and requirements. 

Your day-to-day responsibilities include: 

The main objective of the role is to: 

1. Provide assistance and support to Atos SAP IS-U support customers by responding to and resolving incidents raised or providing input and resolution of enhancement requests.

2. Identify and assess options for the implementation of new or improved business processes and present them, with recommendations, to decision-makers at senior management level.

3. Maintain the level of ‘internal’ customer satisfaction, at regular intervals or after each significant delivery of product or service. Respond to internal customers’ queries and complaints. Ensure that corrective action is taken.

4.Facilitate Programme and Project Manager’s involvement in the continuous improvement of the products and services supplied to them.

5.Work closely with the other members of the SAP IS-U community and wider support teams in the UK and India

Signs of success

To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for.  

Skills we can’t do without:

1.Ability to learn SAP technology and industry business process around SAP ISU Master Data and Basic Functions

2.Resolve customer problems

3.Design, specify, build, test and put live enhancements to customer’s systems

4.Provide project consultancy

5.Advise customers and potential customers on SAP ISU technology-related business processes 

To apply please click on the APPLY NOW button below to be directed to the company website