Desktop Support Specialist

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 6 days ago

Reference 1433047

 Job Description

Desktop Support Specialist

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT support services department and are looking to recruit a Desktop Support Specialist within our Belfast office. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.


The role:

  • Providing 1st / 2nd level Helpdesk Support both onsite / remotely

  • Monitor Helpdesk Queue

  • Installation, Configuration and Support of PCs, running Windows 7/10

  • Troubleshooting both hardware /software/ network connectivity issues on PCs/Printers

  • Management of Assets

  • Determine proper escalation path for non-resolved issues.

  • Participate in and contribute to a dynamic IT team


Skills & Attributes;

  • Minimum of 2  years’ experience in deskside support in a corporate IT environment

  • Degree/Technical certification in IT or related field

  • Strong  knowledge Windows 7 / 10

  • Strong knowledge of MS Office / Lync

  • PC / Laptop hardware configuration and troubleshooting

  • Mobile Devices/ Mobile OS

  • AD / TCP/IP Network knowledge

  • The ability to work on your own initiative and be a self-starter

  • Proven planning and organisational skills

  • Exceptional problem solving and troubleshooting skills

  • The willingness and ability to work co-operatively with others as part of a team

  • Occasional travel to regional offices

  • Good interpersonal and communication skills