Axon Solutions Ltd. – A company of HCL Technologies Ltd

Customer Service Executive – French

Location UK / Northern Ireland

Job Type Permanent full-time

Salary £15000 - 25000

Updated 4 days ago

Reference 1430299

 Job Description

**Excellent opportunity for fluent French speakers** please enter job reference PB27FF in online portal.


AXON SOLUTIONS LTD – A COMPANY OF HCL TECHNOLOGIES LTD

Millennium House

BT2 7AQ

CUSTOMER SERVICE EXECUTIVES (FRENCH) – FULL TIME PERMANENT POSITIONS

 Exciting opportunity to be a part of a NEW and expanding contract in Belfast City Centre.

 HCL are delighted to invite applications for the position of French speaking Customer Service Executive for a new client who specialise in media/publishing. The role is based out of our new state of the art facility in the heart of Belfast city centre – Great Victoria Street.

The successful candidates will provide French language inbound customer support via telephone, email and chat. The successful candidate should also be comfortable assisting customers in English as the role will involve helping French and English speaking customers.

 

Roles and Responsibilities:

• Answer all Inbound calls as per call flow procedure                               
• Adherence to process to ensure high quality and customer service   
• Follow escalation procedures for issues uncontrollable at agent level.     
• Handling and solving Customer problems.
• First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.  
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers.

 

Essential Criteria:

  • Minimum 12 Months experience in Customer Service Industry
  • Excellent verbal and written communication skills in both French (native leve) and English with professional telephone etiquette

Hours of Work:

  • 37.5 hours per week
  • Candidates must be flexible for changing shift patterns between 7am-8pm Monday to Saturday
Salary:
  • £18,018 per annum
  • Paid fortnightly
Benefits:
  • Highly competitive salary
  • Rewards and Recognittion events
  • Social events
  • Convenient city centre location

Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications

HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities.