Customer Service Advisor

Location UK / Ulster

Job Type Fixed term contract

Salary Not disclosed

Updated 1 day ago

Reference 1435482

 Job Description

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels.


Do you understand the importance of outstanding customer service?

Chain Reaction Cycles is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.


What will you be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

 

What hours will I work?

4 Week rotating shift pattern – working 4 days a week with shifts between 06:00 – 21:00

Working 2 in 4 weekends 

Knowledge, Skills and Experience:

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

What’s next? 
Email a copy of your CV to our Recruitment Team. Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are, and why you want to join the team!

#ComeJoinTheRide

Chain Reaction Cycles Ltd is an Equal Opportunities Employer.

We require all applicants to complete an Equal Opportunities Monitoring form and regrettably, we will not be able to process your application without this.

CRC reserves the right to shortlist using desirable criteria should we receive a high number of applications.