Cloud Support Engineer – First Level

Location UK / Derry

Job Type Permanent full-time

Salary Not disclosed

Updated 1 week ago

Reference 1433826

 Job Description

Excellent opportunity for Cloud Support Engineer – First Level based in Derry/Londonderry.


Job Title: Cloud Support Engineer – First Level

Why we want you:

MetaCompliance is the hardest working, fastest growing, most innovative technology company in the UK and Ireland.  Our award-winning cybersecurity and compliance software and eLearning are driven by world class design. We help organisation’s keep their staff safe online, whilst lowering the chance of a cyber security breach.

As a leader in this extensive global market, we need people with talent and creativity who can align their own personal career progression with the expansion of our organisation. Innovation is at the core of what we do, so individual contribution is highly valued as a result.

This young dynamic company is a place where the right people can make a real difference and see their efforts rewarded.

We are looking to recruit an ambitious and dynamic individual to join our Cloud Support Operations Team in First Line support. This department is busy, self-motivated and central as the first contact for our customers, business development staff and 3rd party suppliers. The successful candidate will be hardworking, a team player, methodical and have a professional manner. They must be able to multi task and have a positive “can do” attitude. Full training will be provided on the software that we deliver to our customer base. 

If you are excited by the position and fit the applicant profile below please submit your CV with a paragraph on why you feel you should be considered for interview.  Only applications with the accompanying paragraph will be considered.

Main Duties/ Responsibilities

  • Be the 1st level point of contact for our customers when they log a fault via the phone or email.
  • Work within strict SLA’s to provide our customers with a timely resolution.
  • Liaise with different departments to resolve issues in an effective manner.
  • Document fixes and knowledge share/mentor junior team members.
  • Provide support and perform remote installations.
  • Setup configurations for new installations.
  • Proactive Monitoring of MetaCompliance Azure Platform
  • Proactive Monitoring of MetaCompliance network and security infrastructure
  • Administration and Reporting on MetaCompliance IP phone system
  • Keen interest in Microsoft Azure Technologies

Essential Criteria

  • HND level qualification or equivalent in IT related field or 2 years’ experience in a similar role.
  • Good knowledge of SQL and the willingness to enhance this.
  • Understanding of ITIL practices and IT Governance
  • Strong knowledge of Windows Server Technologies.
  • Must have an appetite to grow their skill set within IT.
  • Have strong communication skills written and verbal.
  • Have the ability to work with minimum supervision.
  • Have flexibility in working hours.
  • Is self-assured, confident and has strong organizational skills
  • Have an ability to work under pressure, is hardworking and enthusiastic.
  • Must be an EU citizen or possess a current UK Tier 2 visa and eligible to take up full time, permanent employment

If you are excited by the position and fit the applicant profile below please submit your CV with a paragraph on why you feel you should be considered for interview by clicking on the APPLY NOW button below.

Closing date: Mon 26th August 2019

Statement on Fair Employment and Equal Opportunities:

MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

Applicants should note MetaCompliance Ltd complete Access NI background checks on all candidates offered a position.