Claims Handler

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 22 hours ago

Reference 1433355

 Job Description

Motor Damage Claims Handler - Belfast Exciting new career opportunity for Claims Handler to join our Motor Damage team in our Belfast office.

Motor Damage Claims Handler – Belfast

RSA is one of the world’s leading general insurers and a FTSE 100 Company with a heritage dating back over 300 years, and we are proud of it!
Our products are high quality and innovative – just ask our 20 million customers in over 100 countries.
We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day.

Exciting new career opportunity for Claims Handler to join our Motor Damage team in our Belfast office.

This role as Claims Handler involve handling standard cases using agreed claims processes to achieve settlement and business objectives.
You will spend most of your time leading customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, raising non-standard or complex cases, supporting more qualified colleagues and reviewing policy wordings.

Key Responsibilities:

  • Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
  • Identifying non-standard or complex claims and raising to more qualified colleagues to ensure they are handled appropriately.
  • Handling customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction.
  • Organizing and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
  • Supporting more experienced colleagues in the handling of non-standard cases.
  • Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.


  • 3 years’ Motor Claims handling experience is necessary
  • CII Qualified or Part
  • Understanding of relevant legislation and market agreements and developments
  • To implement always to Claims Best Practice
  • Proficiency required in Word, Excel, PowerPoint and the claims handling applications
  • Willingness to progress with Insurance exams

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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