Advocacy Support Manager

Location UK / Armagh

Job Type Permanent full-time

Salary £35000 - 40000

Updated 1 week ago

Reference 1430021

 Job Description

This project (funded through PEACE IV) offers support, advocacy and advice in relation to Truth, Justice and Acknowledgment to families bereaved as a result of the Troubles.

Responsible to:  SEFF’s Director of Services and Management Board

Location: Operating out of a South Armagh-based (but with roving responsibilities)

Hours of work: 37.5 hours per week (funded until 31st March 2021)

Salary: £35,897 Gross p/annum + ENIC + 6% Pension

Payable monthly in arrears

The post holder will be responsible for key aspects of the management, implementation and effective delivery of this aspect of PEACE IV Programme within their organisation. This will involve the development and implementation of operational plans to ensure that programme targets are achieved and key aspects of the position are to ensure the Advocacy Support Programme is managed in a robust and transparent manner and service delivery standards are met.

The Advocacy Support Manager will provide high level leadership, management and supervision in relation to the Advocacy Support Service. This will include close liaison with Health and Wellbeing Case Managers to ensure involvement at a regional level.

Job Description

The key elements that constitute the role of the Advocacy Support Manager for South East Fermanagh Foundation are as follows:

 Co-ordination and Delivery of Advocacy Services

  • Manage the Advocacy Support Programme, ensuring progression of recruitment and development of networks of communication.
  • Research and report information in relation to the implementation of the PEACE IV Programme and provide briefing material as required.
  • Ensure that all resources are safeguarded and are used economically, efficiently and effectively.
  • Manage the daily operations of the Advocacy Support Programme through the use of appropriate systems, processes, policies, procedures and practices to meet the needs of victims and survivors.
  • Ensure that good governance and effective controls are in place and maintain a strategy for the management of risk.
  • Provide families with information about relevant statutory and other organisations to help them make a properly informed judgement on engaging with such organisations, and to help them to consider all options available to them.
  • Prepare families for and facilitate meetings with relevant organisations and witnesses.
  • Research individual cases to ensure that families and the organisation are fully prepared for meetings with relevant agencies.
  • Maintain and update files on each case, and ensure all files are properly archived and recorded into a single publicly accessible record.

Monitoring and Evaluation

  • Develop and manage the systems for ensuring that all key programme targets are met, with respect to agreed outputs, outcomes and financial targets.
  • Develop and manage the systems for monitoring and reporting PEACE IV programme activity to the VSS.
  • Ensure the appropriate financial procedures, guidance notes, controls and structures are in place for the effective, efficient and economic management of the Advocacy Support aspect of the PEACE IV Programme.
  • Contribute to the planning, agreement and monitoring of financial and non-financial targets and key performance indicators.

People Management and Leadership

  • Effectively manage and plan staffing resources.
  • Ensure there is a fully trained staffing complement within the PEACE IV Advocacy Support Programme team.
  • Allocate and monitor the workload of Advocacy Support Workers.
  • Provide clear direction, effectively build capacity and manage change for the organisation to address current and future challenges.
  • Demonstrate an inclusive style of leadership which motivates staff, develops commitment and encourages innovation.
  • Demonstrate a high level of personal integrity and maintain professional standards throughout the organisation.
  • Plan and organise conferences, meetings etc as relevant to the work of the organisation.
  • Represent South East Fermanagh Foundation at public meetings, conferences and subgroups
  • Ensure that all other staff are kept fully aware of all relevant developments relating to the work of the Advocacy Support Programme to ensure that all aspects of the work is properly coordinated and that there is no unnecessary overlap or duplication of work.
  • Undertake and/or deliver further training as required.

The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. It is important to note that the responsibilities may change to meet the evolving needs of South East Fermanagh Foundation.

Role Competencies

Essential Criteria:

By the closing date for applications, candidates must be able to demonstrate:

1. A relevant degree plus 3 years’ experience providing advocacy and advice to vulnerable clients engaged in legacy processes.


5 years’ experience providing advocacy and advice to vulnerable clients engaged in legacy processes.


2. A minimum of 4 years’ practical experience collating and analysing complex information, and, writing reports.

3. A minimum of 4 years’ experience working and building relationships with multiple stakeholders.

4. A minimum of 4 years’ experience working at a middle management level.

5. Hold a full license valid in the UK with access to a car. This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to make alternative arrangements.

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The Advocacy Support Manager role is funded by the EU’s Peace IV Programme, managed by the Special EU Programmes Body and delivered via the Victims and Survivors Service.