Service Advisor

Location UK / Belfast

Job Type Permanent full-time

Salary £10000 - 20000

Updated 1 day ago

Reference 1425366

 Job Description

Service Advisors will handle inbound and outbound calls, administer applications and support the Customer through the application journey, ensuring an excellent service throughout the end to end process.


The Consumer Direct team complete applications for Overdrafts, Loans, Cards, Current Accounts and Deposit Accounts

This team will also undertake all account opening and associated activity

Service Advisors will handle inbound and outbound calls, administer applications and support the Customer through the application journey, ensuring an excellent service throughout the end to end process.

You will be supervised under a Training and Competence Scheme

Northern Ireland Consumer Direct operates across extended opening hours of Mon-Fri 08:30-20:00 and Saturday 09:00-14:00.

Purpose of the role

This role is key to contributing to the team’s success by fulfilling customer’s financial needs by managing the end to end administration of applications with particular focus on the following products – personal loans, credit cards, savings, and personal current account.

Key accountabilities

  • Provide quality service to customers in each interaction
  • Deliver high quality administrative and support activity for Customers and colleagues
  • Ensure familiarity with bank’s service process
  • Provide team support on an on-going basis
  • Proactively participate in all team sessions where required
  • Keep up to date and manage regulatory, operational and administrative procedures
  • Maintain product knowledge and high standards of support for Customers within a Training and Competence scheme.

What is the opportunity

The key focus of the role is to provide a highly professional, friendly and best in class service to our personal customers in Northern Ireland.

Essential skills and experience

  • Previous administration experience, demonstrating good attention to detail
  • Previous Customer Service experience
  • Experience of working within a team
  • Proven ability to identify customer needs & and provide information clearly

 

Key competencies

Customer Focused – 1. Self

One Group, One Team – 1. Self

Manage Risk – 1. Self

Accountable – 1. Self

Champion Transformation- 1. Self

 

Salary – 17k

 

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce