WARRANTY ADMINISTRATOR

Location UK / Antrim

Job Type Permanent full-time

Salary Not disclosed

Updated 4 days ago

Reference 1421720

 Job Description

Excellent opportunity for Warranty Administrator based in Mallusk in Portadown


WARRANTY ADMINISTRATOR.

SUMMARY OF POSITION:

NI Trucks Limited is an Iveco commercial vehicle dealership selling and maintaining a full range of new and pre-owned vans and trucks from its primary site in Mallusk, as well as Portadown. Our other group business in Dublin is Emerald Truck & Van which also supports a sub dealer network throughout Ireland. Iveco is an international leader in the development, manufacture, marketing and servicing of a vast range of light, medium and heavy commercial vehicles selling more than 150,000 vehicles each year.

 

An opportunity has arisen for the position of a Warranty Administrator. With a methodical approach and eye for detail the successful candidate will be supporting the Group Warranty Supervisor in a vital role, processing, submitting and tracking warranty claims. A team player, the role requires communication with the Manufacturer and it will be a requirement to maintain a good professional relationship and assist Technicians, Workshop Control and Service personnel with warranty queries. The role will be based at NI Trucks but there may be a requirement to travel to other locations within the group to cover absences.

Duties include:

  • Ensuring all administration duties within the Warranty Department are carried out in line with company policy.
  • Processing warranty claims.
  • Dealing with the Manufacturer or agents working on their behalf.
  • Dealing and working with workshop control.
  • Training Technicians on the correct completion of warranty job cards.
  • Following up on any issues within agreed time frames.
  • Reconciling warranty receivables with payments and updating the computer database accordingly.
  • Handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims.
  • Tracking warranty parts and following through the returns process.
  • Maintaining all service and customer records as required.
  • Ensuring all documentation is processed in line with manufacturer and Company procedures.
  • Invoicing warranty claims ensuring all claims follow warranty protocols and procedures.
  • Attending manufacturer training and meetings.

Key Requirements:

  • Previous motor or similar industry warranty experience.
  • Commercial vehicle technical knowledge
  • Process orientated with attention to detail
  • Excellent communication skills.
  • Proficient computer skills.

Desirable experience:

  • Previous automotive warranty administration experience.
  • Knowledge of the Kerridge/CDK DMS