Support Technician Level 2

Location UK / Craigavon/Lurgan Area

Job Type Permanent full-time

Salary Not disclosed

Updated 5 days ago

Reference 1420726

 Job Description

Working as part of the Support team


Support Technician – Level 2
Hours:  
40 hours per week
Salary: Competitive
Ref No: HRJOB4858
Business Unit: Central Services
Location: Craigavon
Open To: Internal and External Candidates

The Company

Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry.  We are a privately owned organisation that has organically grown over 50 years and now employs in excess of 5,000 highly skilled personnel worldwide.  Our Global headquarters is located in Craigavon, Northern Ireland with additional operations throughout Europe (UK, Ireland), across the US (Pennsylvania, North Carolina and California) and in Asia (Singapore and Japan). 

Our drive and passion for the values championed by our Founder, and enshrined in the ethos of Almac, ensures that ‘Partnering to Advance Human Health’ is more than just a strapline – it is our way of life.

Advancing human health requires exceptional people – your talent, experience and passion will be the perfect match.  Together we will make an exceptional difference to the health of countless patients all over the world ………and this is just the beginning. 

Let’s be exceptional together

The role

Working as part of the Support team, you will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.  The role also includes mentoring and providing support to the Support Technician role in their particular area of expertise.

As part of a busy team within a rapidly growing organisation, operating within a challenging industry you will benefit from the numerous personal and professional developmental opportunities available throughout the Almac group.

***Please note there are two opportunities available within this team, one permanent and one 9-12 month FTC***

Essential Criteria

  • 3rd Level Education or Equivalent
  • Full current driving licence
  • Significant Experience in Desktop Support
  • Working knowledge of Microsoft Office products
  • Proficient in the use of Active Directory and Windows Operating Systems
  • VDI Desktop Support
  • Smart phone configuration

Desirable Criteria

(The following criteria may be applied if a large pool of applicants exist)

  • SCCM Support/Admin

Reward

Competitive salary
Family friendly flexible working
Learning and development opportunities and support
Health promotions
Enhanced pension contribution
Long service awards
34 days annual leave allowance
Marriage leave
Free car parking
Moving house leave
Subsidised restaurant
Paid medical appointments
Bereavement Leave
Occupational sick pay
Enhanced maternity pay
On site physiotherapist
Critical illness policy
Perks discount scheme
Death in service benefit
Westfield healthcare benefit

(Full detail including eligibility criteria is outlined in the company handbook)

To Apply: Apply online at www.almacgroup.com/careers
Closing Date: 23rd June 2019 at 2100 hours