Service Architect x2

Location UK / UK

Job Type Permanent full-time

Salary Not disclosed

Updated 1 week ago

Reference 1421674

 Job Description

We are looking for subject matter experts in IT Service Management to provide advice and guidance on all aspects of IT Service Management on an ad hoc basis to teams across IT Services, Capita Group Businesses, Capita Group clients and potential Capita clients.


Becoming a Service Architect with Capita IT & Networks:

Capita IT & Networks now require two Service Architects to join our Solutions & Pre-Sales Teams. Ideally, we are looking for current Service Architects with experience in Hybrid/Public cloud. As the Service Architect you will provide IT Service Management, IT Service Design and IT Service Architecture pre-sales consultancy services to support customer engagement through our Sales and Internal Account Teams.

You will provide consultancy support for new Sales opportunities and are a key member of the Solutions & Pre-Sales team, to help define the service management services proposed to meet a client’s requirements and their associated costs. Service Architects work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases.

We are looking for subject matter experts in IT Service Management to provide advice and guidance on all aspects of IT Service Management on an ad hoc basis to teams across IT Services, Capita Group Businesses, Capita Group clients and potential Capita clients.

These positions will be located out of the nearest Capita ITS UK office, with some travel to customer and other sites in the UK required from time to time. We also operate a flexible working environment.

What you will do:

  • Champion service management and associated processes and procedures within Capita IT Services, operating within the ITIL frameworks and aligned with ISO2000, for which you are a subject matter expert
  • Supporting the negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
  • Produce and Manage Service Descriptions on behalf of teams across IT Services & participate in cost modelling and new business governance
  • Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, for Pre-Sales Opportunities/Bids
  • Document IT Service Management solutions in a Service Design by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
  • Produce Service Models to support Operational teams in the delivery of IT services

About you:

  • Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
  • Experience in selecting and applying service management principles, policies and techniques in client operational environments
  • Customer focussed with ability to identify and understand the (internal and/or external) customer’s needs
  • Displays a high degree of knowledge relating to service management and ITSM toolsets
  • Experience of working at a senior Operations management level
  • Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
  • Able to perform peer reviews, audits, standards compliance checks and due diligence as required
  • Demonstrable consultancy skills
  • Experience as a service architect/consultant with excellent design experience

Desired Experience/Skills:

  • ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
  • Experience of architecting service management solutions for Public/Hybrid cloud solutions
  • Experience of working with BMC Remedy ITSM toolset


About Capita IT & Networks

Capita IT & Networks are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We’re currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.

Don’t underestimate the fact that you’ll also be joining a network of some of the most experienced, innovative and dedicated people in the country – the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact 07864993543 for guidance.

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

To apply for this position please click here