Provisioning Administrator

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 3 days ago

Reference 1421876

 Job Description

Excellent opportunity for Provisioning Administrator based in Antrim/Belfast.


PROVISIONING ADMINISTRATOR

  • Antrim / Belfast
  • Not disclosed
  • Permanent full-time
  • HR

DESCRIPTION

Excellent opportunity for a Provisioning Administrator based in Belfast.

Position: PROVISIONING ADMINISTRATOR

Employment: Permanent full-time

Hours: Monday to Friday 9.00am – 5.15pm

Salary: Dependant on experience

DESCRIPTION

Receiving Customer orders from our Sales and IT Teams; processing these with various Service Providers giving considerable attention to detail. You’ll manage these orders in an attentive manner to ensure our Customers get off to a great start with Rainbow. Whether the order is for a telephone line, fibre broadband or a hosted solution, you’ll be responsible for making it happen. You’ll also assist with Customer queries and help solve order problems and issues, so a strong eye for detail, a positive attitude and a lot of determination is required. This role uses a lot of different computer systems; you must be willing to keep learning on the job as requirements change.

Job Role Responsibilities

  • Ensuring that a high quality of service is provided to customers through the consistent adherence to processes and procedures with a huge attention to detail.
  • Extensive use of supplier portals to process orders involving timely and accurate numerical data input including internal systems as required
  • Downloading on-line reports and collating information
  • Monitoring order status on a daily basis and liaising with Service Providers, as necessary, to provide quick turnaround of orders
  • Dealing with various Service Operators, various products, solutions and situations.
  • Escalating orders as per company guidelines
  • Liaise with staff and external parties- supplying necessary information and ensuring that it is passed to the appropriate parties
  • Preparation and Excel Documents
  • Taking on extra orders when required to ensure efficiency throughout the department.
  • Responding to Customer and resellers queries in a timely manner.
  • Having control of several email boxes efficiently.
  • A willingness to help out in situations that require strong teamwork to make sure we put right situations that have gone wrong for our Customers.
  • Ensure all Health and Safety requirements are adhered to within your own and related areas

Criteria

  • Highly proficient in all Microsoft Office applications
  • Experience of working with computer systems and a high level of competency with systems.
  • Ability to work on own initiative and under pressure in a team environment
  • Ability to prioritise work and be flexible if and when required
  • Have experience in working within a customer service environment
  • Excellent communication skills
  • Previous administrative experience with attention to detail and accuracy.
  • Willing to learn on the job and embrace change.
  • A positive can-do attitude and the ability to stay positive under pressure.
  • Approachability and willingness to take on extra duties to ensure our Customers have a great experience.
  • Previous provisioning experience desired but not essential

To Apply

Please click on the APPLY NOW button below to forward your CV

Closing date: 25/6/2019

Rainbow Communications is an equal opportunity employer