Location UK / Belfast

Job Type Temporary full-time

Salary £15000 - 20000

Updated 5 days ago

Reference 1421373

 Job Description


Are you looking to kick start your banking career?

Do you excel in customer service?

Join us as a customer service advisor today!


Firstsource are currently recruiting for Customer Service Advisors to work alongside a major financial company in Belfast.


We are a people-centric company and a great place to work, built around a core of professionalism, meritocracy and innovation. At Firstsource we have a professional, high performing and vibrant work force.


The skills you will need


You’ll be fully PC literate and experienced using online systems or quick at picking up how to use new systems.


You’ll bring with you your excellent experience in customer service and administration. If you have experience in financial services, you’ll be able to hit the ground running, and we will give you all the support you need to do this. Excellent planning and organisational skills will come naturally to you.


Your ability to communicate to a high standard, both written and verbally are essential. Being able to communicate with our customers over the phone and making them feel valued while resolving their queries effectively and in a timely manner is essential to this role. If you love a challenge and using your problem solving skills in an analytical and mathematical way, you’ll do just great.


Above all, we are looking for you to be proactive, self-motivated and keen to learn with great attention to detail and the desire to work in an environment where the customer is at the heart of

everything we do.


What you will be doing


  • Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant data administration within agreed service standards
  • Contribute to customer satisfaction and service quality levels
  • Proactively contribute to the completion of the team’s workload
  • Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate
  • Accurate and timely housekeeping and record maintenance. Must have good computer skills



What else do I need to know?

We are there for our customers when they need us, therefore we ask you to be fully flexible, Monday through Sunday, 7am to 11pm



We will reward you:


  • £17389 per annum, paid fortnightly
  • Full training is provided
  • Overtime and bonus incentives
  • 21 days` holiday (plus Bank Holiday allowance), increasing 1 day per year of service
  • £500 refer a friend to work for us scheme
  • Healthcare Plan
  • Progression opportunities
  • Brand new city centre location