Inbound Call Centre Advisor

Location UK / Derry

Job Type Permanent full-time

Salary See description

Updated 15 hours ago

Reference 1423244

 Job Description

We are delighted to announce we are recruiting inbound customer service advisors immediate start! Come and join our dynamic team working as an advisor on behalf of mobile network giant EE at our state of the art call centre.

Working on behalf of one of the biggest mobile networks you will be answering calls from new and existing customers and dealing with any questions, queries or requests they have. No outbound calling involved and no sales targets!

We currently offer 40-hour per week contracts, which requires working on a shift rota between 8am – 9pm (Mon-Fri) and 8am – 8pm (Sat-Sun). Please note, we are looking for flexibility! You will get paid fortnightly and have the opportunity to earn bonus which is paid monthly! Why wait to apply?

What you will need…

You will have 6 months customer service experience (either paid, voluntary or a mix of both). If you feel that you have a pleasant phone manner, excellent communication skills and that you are up to the challenge then we want to hear from you! Do not worry if you have no worked in this environment before, we have a fully dedicated training team onsite who will make your journey both enjoyable and informative before going live!


  • Hourly rate of £7.70 – £8.21, with opportunity to earan a realistic OTE ( average bonus earned £250 per month on certain LOBs)
  • Defined career pathway – 75% of our managers are home grown
  • Fortnightly pay
  • Discounted phone tariffs with EE for you, friends and family
  • Flexible benefits, including medical and dental cover, and discounted phone tariffs
  • 20 days holiday plus statutory bank holidays per annum
  • Company medical, dental and childcare packages
  • Free onsite parking
  • A highly supportive team and manager
  • Lots of fun, community and charity initiatives for you get involved with

Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.

About us…

You will find Concentrix in Ulster Science and Technology Park located in the city of Derry-Londonderry, with excellent public transport routes you can get to us by Metro, bus, car and bike or motorbike.

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets.

As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.

Concentrix. A passionate company powered by passionate people.