DCCC – Customer Service Representative

Location UK / Derry

Job Type Permanent full-time

Salary £10000 - 20000

Updated 6 days ago

Reference 1417929

 Job Description

Exciting opportunities at our Derry/Londonderry operations. Currently recruiting for full time Customer Service Representatives with attractive remuneration package. To apply submit your CV at www.axani.co.uk/careers


We are recruiting for customer service telephony roles, and are looking for enthusiastic, confident and friendly people with a pleasant and professional communication style to provide great customer service for our AXA customers.

Our agents are the cornerstone of our operation and we offer excellent benefits including competitive salary, performance bonus, flexible working hours and training and development opportunities to support you in developing new skills

About the Person

If you have strong customer service skills, an enthusiastic telephone manner and are comfortable negotiating and selling, then this is a great opportunity for you with a company operating throughout Northern Ireland and Republic of Ireland.

Minimum essential requirement of 5 GCSE’s Grade A -C or equivalent, and at least 12 months relevant experience in a customer service role.

What you can expect from the role

AXA Derry/ Londonderry Contact Centre operates on a 247 basis supporting current opening hours of Monday to Friday 8am to 8pm and Saturday 9am to 4pmReporting to a Team Leader, you will work as part of a high performing team providing excellent customer service to AXA’s customers on all aspects of our products and services with the main responsibilities:

  • Answering all questions from our customers and escalating any issues where appropriate
  • Working to reach all performance targets, including sales and quality, taking personal responsibility and ownership for delivering on individual and team objectives.
  • Delivering a high standard of customer service to all customers
  • Using our systems and call scripts to apply the appropriate premium with the information you’ve been given from your customers, while complying with our regulatory obligations.

Rewarding you

AXA Ireland offer excellent benefits including competitive market salaries of £16,010 per annum, monthly performance based bonus, 3 days annual leave including bank holidays, active sports & social, generous pension scheme and training and development programmes to give you plenty of opportunities to develop new skills and embark upon new challenges. Other benefits include education support to complete recognised insurance qualifications, Maternity and Paternity pay, cycle to work scheme and childcare vouchers.

Does this sound like the job for you?

To apply please click on the link below and to find out more about what AXA Ireland has to offer visit our Website at www.axani.co.uk/careers

“We are an equal opportunities employer and welcome applications from all suitably qualified persons from across all communities.

Visit www.axa.ie/axa-insurance-data-protection to view our Job Applicant Data Protection Statement.”

To apply for this position please click here