Customer Service Advisor

Location UK / Ulster

Job Type Permanent full-time

Salary Not disclosed

Updated 3 days ago

Reference 1420633

 Job Description

We are looking for Advisors to join our Customer Service team. This team is focused on providing a comprehensive and professional customer service.


About Us:

Decora’s calibre and over 35 years history are described through the company’s products. With the development, the corporate strategies and the attention the company has paid to new technology, the blinds created by Decora can be truly appreciated by observing the amount of time and thought put into each product.

Supplying a wide range of systems, componentry and made to measure blinds, Decora can offer exclusive and distinctive blind products to trade customers who demand the very best. These venerable, specialized services offer customers the opportunity to receive a reliant service by delivering the latest innovations in the blind market.

Continually investing in training and technology, Decora have been awarded the ISO 9001 quality standard, ISO 14001 environmental standard and have been recognised as Investors in People.

Job Title: Customer Service Advisor

Location: Lisburn

Job Type: Permanent, Full-time

Working Hours: 37.5 hours per week covering core business hours of 8:30-17:00.

 

MAIN DUTIES AND RESPONSIBILITIES

 

  • Liaise with Customers and provide a high level of Customer Service.

  • Ensure full accuracy and attention to detail in all interaction with internal/external customers.

  • Process orders received via fax, telephone or email, accurately and within specified timelines.

  • Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.

  • Check stock levels as required and advise customers of alternatives if necessary.

  • Display a flexible and co-operative approach at all times.

  • Any other reasonable duties which may be required by management from time to time.

 

ESSENTIAL REQUIREMENTS

 

  • GCSE Grade C passes in both English and Maths (or equivalent).

  • Experience within a busy administration environment.

  • High level of computer literacy including experience of Microsoft packages.

  • Ability to work accurately under pressure and within strict deadlines.

 

Closing date: Friday 21st June 2019.

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