Credit Controller

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 6 days ago

Reference 1421969

 Job Description

Excellent opportunity for a Credit Controller based in Belfast.

Vacancy: Credit Controller 

Reference: ECC0619  

Contract: Permanent

Reporting to: Credit Control Team Leader 

Location: Newforge Lane, Belfast, BT9 5NW

Your new company… At Energia Group we are already working for you every day.  How? As Ireland’s leading energy provider, we generate and supply energy to hundreds of thousands of homes and businesses across the island of Ireland via our Power NI, Power Procurement and Energia businesses. Chances are, when you flick the switch we’ve had something to do with the lights coming on. 

As you can imagine, powering over 1 million customers takes a pretty big team of people who are as powerful and energetic as the electricity we supply. Our industry is in a constant state of change and we need exceptional people like you to help us deliver the future of energy. So… are you ready to switch on your career with Ireland’s leading energy provider? 

What we offer… Joining us on a permanent basis, you’ll receive a competitive salary plus an attractive bonus structure. With a market leading benefits package including up to 36 days leave a year, generous company pension scheme, access to Learning and Development opportunities, Wellbeing Programme, Subsidised Gym Membership and free onsite car parking!

Your new role… Reporting to the Credit Control Team Leader, the main objective of the Credit Controller role is to reduce arrears in line with target while at the same time ensuring all market Codes of Practice, Data Protection and in house department procedures are followed.  The role will involve incoming and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Energia is seeking to recruit an experienced Credit Controller for this post due to the level of responsibility and autonomy required from the outset.

Main Duties:

  • Making outbound calls to customers in line with company procedure to discuss accounts and arrange payment.
  • Taking inbound calls and dealing with customer queries with the ultimate goal of obtaining payment.
  • Managing a debt list portfolio. 
  • Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures.
  • Monitoring and actioning system To Dos as required and in line with targets.
  • Updating customer contacts on the in house billing system.

Benefits and Location 

The post will be offered on a permanent basis and will include an attractive benefits package, including a salary to reflect the skills and experience of the successful candidate.  The post will be based in our offices at Newforge Lane, Belfast. 

Essential Criteria:

  • At least 1 year’s relevant experience in a credit control role.
  • Demonstrable understanding of debt chase protocol. Experience of effective negotiation with customers in difficult situations.
  • Experience of working in a busy, high volume environment and working towards KPIs.
  • IT literate, particularly in MS Office.

Desirable Criteria:

  • Demonstrable understanding of the gas and electricity industry.
  • Previous experience of working within an environment governed by strict policies, procedures and regulatory requirements.


  • Managing Relationships
  • Judgement/Decision Making
  • Communication
  • Drive for Results

Additional Requirements:

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individual must have a forward thinking approach and be able to work independently.   

To apply click the APPLY NOW button below to upload a current copy of your CV.

The closing date for applications is 21st June 2019.

Energia Group is an equal opportunities employer