Credit Control Specialist

Location UK / Belfast

Job Type Permanent full-time

Salary See description

Updated 2 days ago

Reference 1421672

 Job Description

Excellent opportunity for Credit Control Specialist based in Belfast.

Vacancy: Credit Control Specialist

Reference: PNICCS

Division: Power NI

Contract: Full Time, Permanent

Reporting to: Business Credit and Collections Manager

Location: Newforge Lane, Belfast


Your new company…

Power NI is the largest electricity supplier in Northern Ireland, supplying 465,000 homes and 35,000 businesses. It employs over 350 staff and operates over three sites in Belfast, Antrim and Omagh. Its core business focuses on securing wholesale electricity to meet customers’ needs as competitively as possible, including from renewable sources, and to onward market, sell and bill effectively to those customers.

The business has a strong brand reputation and is passionate about service innovation and excellence.

Part of a bigger group ….

Power NI is part of the Energia Group. Energia is the leading independent energy company in the all-Ireland market. With substantial businesses in both NI and the ROI and an annual turnover of circa €1.5 Billion, the Energia Group is one of Ireland’s Top 50 Businesses.

What we offer…

  • A starting salary of £19,000
  • Bi-annual Performance related Bonus of up to £1,000
  • Free car parking
  • Annual Pay Reviews
  • 20-25 days holiday per year plus 11 statutory holidays and opportunity to ‘buy’ additional holidays
  • Company Pension Scheme with an employer contribution of up to 6%
  • Excellent opportunities for career progression and year-round learning and development courses
  • Employee Assistance Programme
  • Health Cash Plan
  • Membership of Social Clubs 37 hour working week between 8am to 7pm Monday to Friday

Purpose of the Role

Reporting to the Business Credit and Collections Manager, the main objective of the Credit Control Specialist role is to reduce arrears in line with target while at the same time ensuring all market Codes of Practice, Data Protection and in house department procedures are followed. The role will involve incoming

and outbound telephone calls, investigative work to locate debtors, working with third party agencies and reporting information when required to the Regulatory Department. Power NI is seeking to recruit an experienced Credit Control Specialist for this post due to the level of responsibility and autonomy required from the outset.

Main Duties:

  • Making outbound calls to customers in line with company procedure to discuss accounts and arrange payment.
  • Taking inbound calls and dealing with customer queries with the ultimate goal of obtaining payment.
  • Managing a debt list portfolio.
  • Ensuring that all debt management activities adhere to Regulatory Codes of Practice, Data Protection and in-house procedures.
  • Monitoring and actioning system To Dos as required and in line with targets.
  • Updating customer contacts on the in house billing system.

Essential Criteria:

  • At least 1 year’s relevant experience in a credit control role
  • 5 GCSE’s (grade A-C to include Maths & English) or equivalent qualification
  • Experience of working towards KPIs
  • IT literate, particularly in MS Office

Desirable Criteria:

  • Exposure to any customer service type role
  • Demonstrable understanding of the gas and electricity industry
  • Previous experience of working within an environment governed by strict policies, procedures and regulatory requirements


  • Drive for Results
  • Judgement and Decision Making
  • Communication
  • Managing Relations
  • Takes Ownership

Additional Requirements:

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards, work deadlines and the changing needs of the business. The individual must have the ability to resolve problems and handle routine work with limited supervision.

To apply

Please send your CV by clicking on the APPLY NOW button below 

The closing date for applications is 26th June 2019.

Energia Group is an equal opportunities employer.