B2B Sales Advisor

Location UK / Belfast

Job Type Permanent full-time

Salary £15000 - 20000

Updated 5 days ago

Reference 1421623

 Job Description

By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.


Hello! Have we met before?

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

We are recruiting now in Belfast, Northern Ireland.

Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join our Business Retention team. You will be the voice of brand –  reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products. You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions.

By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.

What can we offer you?

  • A bright, modern, place to work with excellent staff facilities
  • Experience life in Belfast, Northern Ireland, named as Lonely Planet’s top place to visit in 2018!
  • Onsite café, juice bar, gym & yoga room
  • Benefits and discounts with local and national suppliers
  • Relocation package and access to our dedicated relocation adviser
  • Develop your career in a global company of over 225,000 employees across more than 40 countries
  • And much more!

Your day to day role: 

  • Engage with customers to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies.
  • Proactively assist customers with subscription set up challenges
  • Highlight potential pain points to customers, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions
  • Be the voice of the Client, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship.
  • Meet and exceed daily, weekly, monthly, and quarterly targets
  • Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.

Have you got what we’re looking for?

  • Minimum 6 months sales experience
  • Ability to communicate fluently in English
  • Success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
  • Empathetic approach to problem solving and excellent communication skills
  • Effective in scoping customer problems and needs and identifying new opportunities
  • Strong cultural awareness for selling market
  • Strong interpersonal communication skills – both verbal & written (including typing skills)
  • Proficient technical skills and ability to troubleshoot issues with a customer
  • Ability to identify key decision makers and ask probing questions & basic objection handling

 Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.