Trainee Receptionist

Location UK / Armagh

Job Type Permanent full-time

Salary Not disclosed

Updated 5 days ago

Reference 1403793

 Job Description

Excellent opportunity for a Trainee Receptionist based in Armagh.

TRAINEE RECEPTIONIST

ARMAGH CITY HOTEL

OVERVIEW

Ensure that all guests are received in a manner befitting to the Hotel. To ensure an environment that will ensure guest satisfaction. To help maximise guest occupancy and to be part of a team thus enhancing the standards within the hotel.

JOB REFERENCE R/04/19

SALARY TBC.

KEY RESPONSIBILITIES

  • Arrive for duty dressed in the proper uniform and of presentable appearance.
  • To take reservations and deal with any booking inquiry in the absence of the Reservations Department
  • Be cordial and efficient to customers at all times.
  • To have a working knowledge of the front desk system
  • To be conversant with all rates and any special promotions.
  • To answer all telephones quickly and efficiently.
  • To handle all telephone inquiries.
  • To have a working knowledge of internal calls.
  • To be aware of the days incoming arrivals.
  • To print and distribute reports.
  • To deal with any no shows.
  • To liaise with all departments.
  • To follow Hotel policy regarding credit.
  • To process ready rooms handed back by the Housekeeping Department.
  • To update all reports.
  • To be aware of the days outgoing departures.
  • To be responsible for floats.
  • To be aware of procedures for overages and shortages.
  • To bank all moneys.
  • To charge and monitor day uses.
  • To read hand over book at the beginning of each shift.
  • To handle guest complaints and refer to a superior as necessary.
  • To ensure all guests receive a friendly, efficient and prompt service.
  • To promote special events operating within the hotel.
  • To be familiar with the daily function list.
  • To offer guests porterage.
  • Any other duties as may be reasonably required from time to time by your supervisor.
  • To maintain a high standard of personal hygiene and grooming.
  • To comply with all Safety Rules and Procedures e.g. Health and Safety, Hygiene and Fire.

DESIRABLE CANDIDATE

Successful candidate must have the following:

  • An understanding of customer service
  • Experience in performing clerical duties; such as handling money, taking phone calls etc.

To Apply

Please click the APPLY NOW button below to be directed to our website.

Closing Date Sunday, 28 April