The Merchant Hotel – Night Manager

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 3 days ago

Reference 1405866

 Job Description

The Merchant Hotel currently have an exciting opportunity for a Night Manager to join our established Front Office Team

The Merchant Hotel currently have an exciting opportunity for a

Night Manager to join our established Front Office Team.

The 5* AA Red Star Merchant Hotel in Belfast is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre’s historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities.

Job Summary

This is an excellent opportunity for a management role in a 5 AA Red Star Hotel. For the right candidate this is an exciting challenge to join an established front of house team. If you have the skillset we have the training and support to help you succeed in this role.

The Night Manager will report to the Front Office Manager. The successful candidate will ensure the smooth running of the Night Team ensuring all procedures are being adhered to and the safety of the hotel whilst driving guest satisfaction for our guests and visitors to the hotel. They will assume overall responsibility of hotel operations whilst maintaining the safety and security of guests and staff within the hotel. They will conduct the night audit accurately and in a timely manner.

Essential Criteria

  • Previous leadership and people management experience
  • An excellent understanding of systems and processes used by the Front of House teams.
  • A full clean driving license
  • Excellent communication and organisation skills
  • A passion for delivering a high level of customer service
  • Demonstrate initiative in resolving guest queries
  • Ability to take ownership of decisions and outcomes

Desirable Criteria

  • Supervisory experience in a hotel environment
  • A relevant qualification in Hospitality
  • Food service experience
  • Experience working within a 5 star environment

Main duties:

  • Ensure security of hotel at all times incorporating regular floor walks and complete adherence to current security procedures
  • Ongoing training of the Night Team and maintaining service standards and AA requirements
  • Follow check in / check out procedures as per outlined standards
  • Carry out Night Audit operation on computer in line with outlined standards
  • Ensure guest queries are dealt with in an efficient and friendly manner
  • Be familiar with all facilities offered in hotel and be able to communicate these to guests
  • Oversee and assist in cleaning duties of the night team
  • Oversee and assist in rooms service & guest requests
  • Adhere to company’s outlined cash handling procedures
  • Adhere to procedures regarding guest messages / mail / laundry / lost property
  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
  • Actively participate in any training and personnel exercises designed to improve standards and performance levels
  • Observe all requirements under Health & Safety regulations
  • To keep staff/work areas tidy, safe & report any hazard, accident or loss or damage to management and observe all requirements under current health & safety regulations

The hours of work for this position will be 11pm to 7am covering midweek and weekend shifts with weekends off on a rota basis in line with holiday cover and business levels. Some flexibility will be required to complete training.


  • Full uniform
  • AA 5 Red Star Training
  • Cycle to Work
  • Childcare Vouchers
  • Beannchor group discount
  • Friends and Family at The Merchant & Bullitt Hotel
  • Christmas raffle
  • 29 days annual holiday (including Your birthday off)
  • Seasonal parties
  • NVQs training available
  • No parking charges between 11pm – 7am
  • Overnight dinner, bed and breakfast at The Merchant Hotel upon completion of three months employment

To apply please click ‘apply’ to be directed to our careers page.

The Closing Date for the position is Wednesday 24th April 2019.

We are unable to accept CV’s as a method of application.

The Company reserves the right to apply enhanced short listing criteria.

The Merchant Hotel is an equal opportunities employer