Technical Support Engineer

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 3 days ago

Reference 1404382

 Job Description

Excellent opportunity for Technical Support Engineer based in Belfast.

Technical Support Engineer, Belfast – 21235BR

Every software company has bugs in their code. We help those companies find the defects that cause their products to fail!

Our products involve highly-sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex — solving them requires intelligence, insight, and true technical expertise.

We are searching to find a smart, motivated Technical Support Engineer with C/C++, C#, and/or Java programming experience.  We want to hire people who are eager to help the best engineers from the world’s top companies (our customers) solve complex problems in their source code and development environments.

If you have this programming knowledge and a passion for helping engineers find solutions for software quality and security needs, then Synopsys is the right place for you.

Responsibilities

The Technical Support Engineer will be responsible for resolving customer problems. In this role, you will work closely with other members of technical support staff to provide high-quality support to our customers.

Tasks essential to this position include:

  • Taking responsibility for the incoming call queue
  • Triage of high priority cases
  • Work administrative cases (licensing, and web access)
  • Assist with root cause analysis and reporting
  • Troubleshoot incoming customer problems through email and/or phone
  • Work with support team and developers to provide resolution to customer issues
  • Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the worlds brightest developers and software architects
  • Create knowledge items for recurring issues
  • Develop reporting and dashboards in the CRM system

Qualifications

  • BS/BA degree in Computer Science or equivalent work experience
  • One year of work experience in technical support preferred
  • C/C++/C# or Java programming experience
  • Good written and verbal communication skills
  • Experience with variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.).
  • Ability to troubleshoot technical problems and demonstrate resourcefulness in obtaining necessary diagnostic information
  • Ability to quickly assimilate complex problems and develop a resolution strategy
  • Experience in multiple compiler environments
  • Extensive technical expertise; the ability to solve problems and determine the root cause of issues
  • Ability to use development tools, software, and advanced troubleshooting procedures. Must be able to tailor content to meet the needs of the client – experience with Salesforce.com a plus
  • Enjoy fast-paced, energetic environment. Entrepreneurial and results-oriented with a strong work ethic
  • Ability to handle multiple client support issues
  • Smart, creative, energetic, conscientious, and enthusiastic persona
  • Team player with a customer-focused attitude

About the Synopsys Software Integrity Group

Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behaviour. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. For more information, go to our website.

To apply, please click the APPLY NOW button below to visit our website.