Technical Support Advisor

Location UK / Belfast

Job Type Permanent full-time

Salary £10000 - 20000

Updated 2 days ago

Reference 1404005

 Job Description

We want you to join our growing team in Belfast, adding value to our customers’ everyday lives. If you are a hard worker looking for great benefits, this is the team for you.

Who are we?

TSYS makes it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. If you want to make a valuable difference to our customers, and for yourself, we may have the right place for you.

We want you to join our growing team in Belfast, adding value to our customers’ everyday lives. If you are a hard worker looking for great benefits, this is the team for you.

 

What part will you play?

You will provide an exceptional experience to all our customers by:

  • Educating and training them on the features and benefits of their new product.
  • Programming their payment solutions so they have a product tailored to their business.
  • Responding to incoming phone calls, emails and chat queries.
  • Providing technical support in the form of point of sale and network troubleshooting.                          
  • Offering guidance and information to help them understand their products and accounts.

Who are we looking for?

We are looking for those with a passion and enthusiasm to delight our customers, so we want to hear from you if you have:

  • 6 months’ technical support experience or are educated to A Level Standard.
  • Fluent English.
  • Excellent verbal and written communication skills.
  • Strong computer skills with a working knowledge of Microsoft Office products.
  • Availability to work 37.5 hours per week, including evening and weekend shifts, on a rotational basis.
  • Eligibility to work in the UK on a full time and permanent basis.

 

What are we offering you?

  • Two weeks classroom training and two weeks Grad Bay support.
  • Competitive salary range and a £1000 pay increase on your first anniversary.
  • Guaranteed skills development salary uplift of £500 within your first year.
  • Salary uplift for late shift and night shift.
  • Private medical insurance, pension plan, life insurance and payment protection.
  • Belfast Bike subscription and Cycle to Work Scheme.
  • 30 days paid annual leave with an extra one day added per year for first three years.
  • Two paid volunteer days per year to contribute to our community.
  • On site kitchens, pool tables, table tennis and Xbox.
  • Pizza Fridays.
  • Fruit boxes delivered throughout the week.
  • Regular social events.

 

What are the shifts and salary?

We offer a range of shifts (which all include a weekend rotation) to support our US customer base:

Core Shift:            Hours between 10am to 10pm. Typical shift is 2pm to 10pm.

Late Shift:            Choose between 4pm to 12am or 5pm to 1am.

 

Salary: £17500 to £18000 depending on shift. £1000 uplift on your first anniversary.