Supporter Care Administrator – Maternity cover

Location UK / UK

Job Type Temporary full-time

Salary £15000 - 20000

Updated 6 days ago

Reference 1405484

 Job Description

Concern Worldwide (UK) is recruiting a Supporter Care Administrator, as a maternity cover.

Concern Worldwide (UK) is recruiting a Supporter Care Administrator, as a maternity cover.

About the role:

  • You will support the growth and development of Concern Worldwide by providing high quality service delivery of Supporter Care
  • Ensure compliance with specific legal and regulatory requirements relating to Supporter Care
  • Actively participate in campaign briefings and training to support the delivery of campaign targets, KPI’s and the continual improvement of the team.

About you:

  • You must have at least one year’s experience of working in a busy Supporter Care / Customer Services / Telemarketing Team, displaying the flexibility to respond to a varying workload in a busy office environment
  • Excellent computer, administrative and organisational skills
  • Competency in a range of software including Microsoft Office

The Supporter Care Administrator works within the team to ensure an excellent standard of care is provided to all supporters. This includes data entry, administrative tasks and telephone service, in order to meet and exceed service level agreements with Concern Worldwide.

The Supporter Care team is responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging and reconciling all fundraising income. An essential aspect of our voluntary income is regular support by Direct Debit – providing approximately 50% of our voluntary income. This regular income is essential in enabling Concern to plan for future programme development and respond rapidly to emergencies. The Supporter Care team manages all aspects of Direct Debit giving, including setting up new Direct Debits, collecting all UK Direct Debits on a monthly basis and amending Direct Debits as required by supporters.

To apply, please click on the APPLY button below to be directed to our website.

Please note, CV’s will not be accepted.