Service Manager

Location UK / Belfast

Job Type Permanent full-time

Salary See description

Updated 2 days ago

Reference 1405212

 Job Description

Excellent opportunity for Service Manager based in Belfast.

Service Manager (ARBI) (03746)

Location: Talbot Mews

Employment type: Permanent

Job type: Full time


Service Manager (Alcohol-Related Brain Injury – Residential)

Full time, 35 hours per week

Do you…

Want the chance to use and grow your skills and knowledge while making a difference to society?

Want to be part of a leading organisation which positively impacts on the lives of disabled people across the world?

If so… Leonard Cheshire offers you the chance to become part of a great team!

We are Leonard Cheshire – supporting individuals to live, learn and work as independently as they choose, whatever their ability. We are at the heart of local life – opening doors to opportunity, choice and support in communities around the globe.

Like our founder, we believe that diversity creates a world of possibility. Through pioneering research and innovation we’re building a fairer, more inclusive society, one that recognises the positive contributions we all make, and we are all proud to play our part.

Leading by example, we empower people to live their lives as freely and as fully as they choose.

About the role

This role offers a challenging yet exciting opportunity to play a part in the establishment, development and management of a pioneering and innovative rehabilitation service, located in Belfast, which will provide high quality specialist support to people in NI with an alcohol-related brain injury (ARBI).

As Service Manager (ARBI), you will have the opportunity to bring your passion and enthusiasm to the largest pan disability charity in the UK, making a real difference to the lives of our customers. Reporting to the Operations Manager, you will provide overall leadership to this ‘first of its kind’ service, directly managing resources to ensure exemplary customer service to all stakeholders whilst ensuring budgetary and regulatory compliance.

Key responsibilities will include financial and health and safety management to fulfil our statutory obligations. You will implement systems and procedures designed to promote positive outcomes for people affected by ARBI, ensuring a flexible, proactive approach whilst meeting the desired outcomes of the people we support.

You will also support the ongoing development of new models of best practice for specialist service delivery and oversee the effective management of referrals and service promotion. Additionally, you will manage the recruitment, selection and on-going training, development and performance of all staff in the service, to ensure achievement of national minimum care standard requirements.

About you

To be successful in this role you will have:

  • An appropriate AHP, Social Work, Nursing or QCF qualification
  • Eligibility to hold registration for the service in line with RQIA requirements under the minimum standards for Residential Care Homes (please see job description for more information)
  • Significant experience in supporting people with complex neurological conditions, or issues regarding drug/alcohol misuse and/or complex mental health conditions
  • Ability and willingness to travel/stay away overnight (if required)
  • Strong people, communication and negotiation skills.
  • Ability to demonstrate strategic thinking, planning and decision-making abilities
  • A clear understanding of and ability to deliver to the regulatory framework and legal environment in which we work
  • Exemplary customer service.
  • Ability to provide budgetary compliance.
  • A knowledge of alcohol-related brain injury (ARBI) and the issues associated with the condition would be advantageous.

We offer pay which is fair and competitive in our sector and a wide range of employee schemes and benefits to include:

  • Generous holiday entitlement.
  • Choice to buy or sell annual leave, depending on needs (salary sacrifice).
  • 11% contributory pension scheme with competitive life cover benefit.
  • Access to cash health plan at very competitive rates.
  • Discounted tariffs with 02.
  • Cycle to Work – hire a cycle and / or accessories (salary sacrifice)
  • Employee Assistance Programme (EAP), including face-to-face counselling, as appropriate.
  • Leonard Cheshire welcomes applications from all sections of the community.
  • A satisfactory Access NI disclosures check is required for this post.

To apply please click the APPLY NOW button below to be directed to our website.

Closing Date:28 April 2019