Product Support Engineer (1pm to 10pm)

Location UK / Belfast

Job Type Permanent full-time

Salary Not disclosed

Updated 1 week ago

Reference 1405189

 Job Description

Proofpoint are seeking a Product Support Engineer based in our Belfast office to support our Enterprise level product range.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud architecture
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. The successful candidate will be highly experienced in providing excellent customer service and problem escalation/resolution. The role is ideal for those who possess an understanding of email administration and security or DNS, however we will consider other candidates who can demonstrate working in technical environment. Proofpoint offers free on-site parking, highly competitive salary and benefits package reflecting the 1pm to 10pm shift.

Your day-to-day

  • Provide support to system administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
  • Provide troubleshooting and technical support of complex technical issues via phone, web based tools and email
  • Advise customers regarding the product’s proper use and address specific systems issues
  • Manage product escalations, act as a liaison between customers, and various levels of tiered support  
  • If needed, candidate will assist customers during installations and configuration

What you bring to the team

  • Experience in a technical support/helpdesk environment (experience/knowledge with Email systems and Networking)
  • Experience with Linux is beneficial
  • Strong technical and analytical skills
  • Experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Innovative thinker who is positive, proactive, and readily embraces change
  • Ability to handle clients professionally during all interfaces
  • Strong written and verbal communication skills
  • Quickly develops as subject matter expert in areas of Proofpoint technologies

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!