Excellent opportunity for an Investigating Officer based in Belfast
Post: Investigating Officer
Reporting to: Director of Investigations
Responsible for: Administrative staff (as appropriate)
Salary:£30,149 – £31,760 (subject to review)
Main purpose of job
To impartially assess and investigate complaints made to the Northern Ireland Public Services Ombudsman from people who claim to have experienced injustice through maladministration by Northern Ireland government departments, agencies and public bodies in the Ombudsman’s jurisdiction.
Summary of principal duties and responsibilities
- Investigating Officers, acting in accordance with the scheme of delegation that is in place and with the Ombudsman’s delegated authority, will:
- Assess and investigate complaints made to the Ombudsman in accordance with the operational procedures and standards of the Office;
- Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework within the office KPIs and service quality standards;
- Become familiar with and remain informed and updated in relation to all relevant legislation, policy and procedures;
- Identify the relevant and proportionate lines of enquiry to be followed in assessing and investigating both individual cases and the overall caseload that is allocated to him/her;
- Collate and analyse large volumes of data and information relating to a complaint and weigh and assess the evidence obtained in order to evaluate its significance and impact on the complainant’s experience;
- Interview parties to the complaint and witnesses as appropriate;
- Negotiate and secure local settlements where appropriate, in consultation with the Director of Investigations;
- Reach conclusions and propose findings and recommendations to the Ombudsman;
- Draft and issue relevant enquiry letters, decision letters, resolution letters and reports in accordance with the Ombudsman’s operational procedures and quality standards;
- Proactively respond to issues and or challenges that arise from decisions reached on individual cases;
- Ensure, as appropriate, that compliance with recommendations made to listed authorities is monitored and evaluated particularly in relation to its implementation;
- Develop and maintain accurate and contemporaneous records on the case management system and paper files in accordance with office policy;
- Maintain effective relationships with colleagues and those working in other public bodies;
- Respond to queries from those who contact the office in accordance with the office procedures and standards;
- Keep informed about current developments in law and current practices that are relevant to the Ombudsman’s jurisdiction;
- Act as a mentor in providing first line work related advice, support and guidance to other investigating officers in the team;
- Where requested promote the role of the Ombudsman’s office at external events;
- To undertake other such relevant duties as may be required from time to time;
General Responsibilities & Duties
- Adhere to the NIPSO values of fairness, impartiality, openness, respect and integrity;
- Adhere to and promote the Office policies on Equality of Opportunity and Dignity at Work, demonstrating a commitment to the principles of equality, fairness and diversity in all aspects of work;
- Have due regard for your own safety and that of others, behaving appropriately at all times and reporting all accidents no matter how minor;
- Take responsibility for the development of own skills and knowledge through proactive engagement in the internal performance review processes.
- Undertake ad-hoc, cross-functional project work supporting the development of the Office and service provision as reasonably requested by your line manager.
Driven by business need, resilience in the workforce and for development purposes, the post holder will be subject to job rotation across other Investigating Officer roles in the Office.
This job description may be subject to review to reflect future office requirements.
To apply please click on the APPLY NOW button below to be directed to the company website
The closing date for the return of completed application forms is 12 noon on Wednesday 24 April 2019.
NIPSO is committed to the merit principle in respect of all appointments. NIPSO is an Equal Opportunities employer and welcomes applications from all suitably qualified applicants